Intelligent CIO Africa Issue 28 | Page 64

INDUSTRY WATCH Africa’s digital hospitality transforms the guest experience As hospitality providers across the world embrace Digital Transformation, the question arises; what do intelligent hotels offer? From guestroom automation to location-based interactions, mobile engagement, hyper personalisation, APIs and integration – the goal is excellent customer service. But is Africa ready for the ‘Digital Hotel’? 64 INTELLIGENTCIO www.intelligentcio.com