A
PUBLICATION
Providing Unparalleled Technology Intelligence
ISSUE 28 // www.intelligentcio.com
THE DIGITAL
BUSINESS AGE
Leading experts explain
what is needed to become a
successful digital company
IMPRESSIVE
PROGRESS
How innovation is currently
at the heart of Egypt’s
capital strategy
HOSPITALITY
SPOTLIGHT
Find out how Information
Technology is being used
in hospitality
EDITOR’S
NOTE
W
elcome to the latest edition of
Intelligent CIO Africa, which
is once again packed with the
latest news and views from across the
continent. This month’s front cover is about
how Coricraft, a South African premium
quality home furniture and furnishing design
and manufacturing company, contracted
Trackmatic to help tackle the challenges
it was facing around fleet visibility and
customer satisfaction.
Coricraft wanted to reignite the magic of
the last mile, transforming how customers
perceived their performance and delivery
efficiency. Last mile logistics are troublesome,
especially in South Africa. There are
challenges around infrastructure, addressing
accuracy and security that impact on delivery
timing, fuel costs and efficiency.
Prior to its implementation of the
Trackmatic Driver-Led Visibility solution,
Coricraft was experiencing about 45
complaints a month, which were all centred
around customer service on delivery.
But now, the company has seen delivery
accuracies increase by 27%, the leave on
time by 33%, and return on time by 36%,
while overtime bills have reduced by 15%.
www.intelligentcio.com
Digital Transformation is packed with
exciting technology and is powered by the
latest in innovation and ground-breaking
solutions that can change the face of the
business. However, one expert has told us
that organisations need to change the
way they change the way they approach
emerging technologies. You read what he
has to say on page 34.
Our second feature is on how Information
Technology is playing a key role to enhance
the customer experience. We hear from
redPanda Software CEO Gareth Hawkey,
who says the onslaught from e-commerce
has meant that retailers have had to
become smarter and invest in
their customer experience, while
Lee Kuyper, COO at SilverBridge, looks at
how the insurance industry can improve
the experience.
TRANSFORMING
CUSTOMER DELIVERY
Coricraft, South Africa’s premium quality home furniture and
furnishing company, contracted Trackmatic to help tackle the
challenges around fleet visibility and customer satisfaction and
reignite the magic of the last mile.
Intelligent Business
Solutions Partner
Intelligent
Phishing Partner
Global ICIO
Knowledge Partner
Intelligent
Data Security Partner
Intelligent
Manufacturing Partner
Global
Innovation Partner
Intelligent
Supporting Partner
Intelligent
ITSM Partner
Intelligent
Partner
Intelligent Threat
Management Partner
Intelligent Partner
agenda to modernise every aspect of the
country’s society.
To round off the magazine, we ‘Get to Know’
SAP Africa Chief Executive Cathy Smith,
while Keeper Security CTO Craig Lurey tells
us how organisations and individuals can
ensure their passwords are safely managed.
Don’t forgot that if you want to supply
future content, you can do so by emailing
me at [email protected]
Paul Rogers
Editor
Information Technology is forming the
cornerstone of a modernisation agenda in
Egypt, with an ambitious blueprint to build
a new capital that includes the country’s
answer to Silicon Valley. We look at that,
as well as how the Egyptian Government
has recognised the importance of the
implementation of a Digital Transformation
INTELLIGENTCIO
29