CASE STUDY
REDSTOR HAS BECOME THE STANDARD
BACKUP SOLUTION FOR ALL
EMPLOYEES AND ALL SERVERS.
– by not having to maintain dedicated
connectivity for our in-house solutions, by not
having to maintain another virtual machine
in terms of anti-virus and updates, and by no
longer needing a dedicated resource. Joubert added: “All the way from pre-sales
to after-sales, Redstor has been absolutely
tremendous, setting a new standard for what
we expect from some of our other suppliers
in terms of support.
“It was a domino effect – the moment we
put our backups into the cloud with Redstor,
we saved on a number of things – the
connectivity, the dedicated resource, and
the nightmares.” “Redstor was continuously asking us for
feedback, allowing us to explore all the
options, while the speed of response and
level of expertise is good.
Expert support
Redstor’s clients have 24/7 access to a
support team that draws on 20 years’
knowledge and experience within the
storage and backup industry.
www.intelligentcio.com
“Nine times out of ten when we log a
support ticket, the first answer is the one that
solves the problem. Having the software built
and developed in-house has made a huge
difference. Redstor understands the product
better than a reseller, who maybe would not
know all the ins and outs of a system.
“I recall once when we opened up the
console to try to do an instant restore,
we got an error message. We logged the
support ticket and realised that our console
was out of date. It had been asking us to
upgrade, but we’d ignored it.
“Being able to know exactly which button
to press and at what time makes a huge
difference, especially when you are stuck in
a pickle and need to get a problem sorted
out quickly.
“I have dealt with support in many
companies – some good, some bad but
Redstor’s is great. I actually ‘enjoy’ dealing
with the company. The turnaround time and
efficiency are great.” n
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