Intelligent CIO Africa Issue 27 | Page 53

CASE STUDY REDSTOR HAS BECOME THE STANDARD BACKUP SOLUTION FOR ALL EMPLOYEES AND ALL SERVERS. – by not having to maintain dedicated connectivity for our in-house solutions, by not having to maintain another virtual machine in terms of anti-virus and updates, and by no longer needing a dedicated resource. Joubert added: “All the way from pre-sales to after-sales, Redstor has been absolutely tremendous, setting a new standard for what we expect from some of our other suppliers in terms of support. “It was a domino effect – the moment we put our backups into the cloud with Redstor, we saved on a number of things – the connectivity, the dedicated resource, and the nightmares.” “Redstor was continuously asking us for feedback, allowing us to explore all the options, while the speed of response and level of expertise is good. Expert support Redstor’s clients have 24/7 access to a support team that draws on 20 years’ knowledge and experience within the storage and backup industry. www.intelligentcio.com “Nine times out of ten when we log a support ticket, the first answer is the one that solves the problem. Having the software built and developed in-house has made a huge difference. Redstor understands the product better than a reseller, who maybe would not know all the ins and outs of a system. “I recall once when we opened up the console to try to do an instant restore, we got an error message. We logged the support ticket and realised that our console was out of date. It had been asking us to upgrade, but we’d ignored it. “Being able to know exactly which button to press and at what time makes a huge difference, especially when you are stuck in a pickle and need to get a problem sorted out quickly. “I have dealt with support in many companies – some good, some bad but Redstor’s is great. I actually ‘enjoy’ dealing with the company. The turnaround time and efficiency are great.” n INTELLIGENTCIO 53