FEATURE: ARTIFICIAL INTELLIGENCE
//////////////////////////////////////////////////////////////////////
We have to be conscious that AI does cause disruption and does
change the manner in which you work. My recommendation to
business leaders is to adopt it at the pace in which humans can bear.
entirely automated; it’s going to be a mix of the very best AI can
bring and the best humans can bring.
What is the future for the technology?
For example, if you had a thousand people in a call centre,
you could lay off 950 of them tomorrow by switching on an
automatic chatbox. But I don’t think that would be very humane
or reasonable, especially as call centres have high levels of staff
turnover anyway.
So, if you manage it carefully, you can downsize your call centre over
time by just not hiring as many people as you used to.
There will always be things that humans can do better than
machines. The most successful businesses are not going to be
We’re seeing more graphic processing units being used in AI because
of their ability to handle giant data sets. When quantum computing
becomes mainstream, maybe in three to five years, you’re going to
see the ability to crunch much bigger numbers and solve much more
complicated problems.
But I also think AI will disappear as a term. It’s always been
Artificial Intelligence, it’s just cognitive processes of the human
mind that were outsourced to other things, the first one probably
being the memory. n
Better life decisions with
Artificial Intelligence
36
INTELLIGENTCIO
www.intelligentcio.com