CASE STUDY
eating, what are their favourite tables to
play at, and even what shows they prefer to
watch, and creating a unique environment
tailored to their needs.”
Customer satisfaction is therefore an
essential deliverable, but this needs to be
done without adding to the cost or making
it a more complex environment. Beyond this
balance, Peermont also needs to meet the
regulatory requirements of the South African
National and Provincial Gambling Boards.
Kate Mollett, Regional Manager for Africa
South at Veeam
Karner says this requires Peermont to
deliver quarterly reports that show how
data is backed up at casinos and illustrate
its recoverability. This sees Peermont using
a team of people requesting a tape from its
storage facility, restoring it to a regulated
part of the server, boot it up, and verify
THANKS TO VEEAM, WE HAVE
BEEN ABLE TO TAKE A PROCESS
THAT WOULD TAKE A DAY AT EACH
PROPERTY, REQUIRING NUMEROUS
EMPLOYEES, AND FULLY AUTOMATE IT
IN 15 MINUTES.
“From supplier data and procurement
systems to the requests we receive from
tour operators, we require several Extract,
Transform, and Load (ETL) processes to
manage effectively.”
From an intelligent data management
perspective, Peermont is focused on
delivering a completely integrated
ecosystem designed to give customers the
best value possible. It is about using the
technology, data and intelligence from the
point of arrival to the point of departure.
“We identify guests from the moment they
arrive at a property and tailor their experience
according to the historical data and insights
we have built on them,” said Karner.
“It is about using their preferences when it
comes to where they dine, what they enjoy
52
INTELLIGENTCIO
with the Gambling Board that the recovery
was successful.
As part of these compliance fundamentals,
Peermont must also make daily offsite
backups of the regulated part of the server.
Previously, this required tape cartridges to
be delivered by courier to an external facility.
And when the time came to restore the data,
it was a time-consuming process of recalling
the tapes. With Veeam Cloud Connect,
this has changed as Peermont now has an
agreement in place with an external cloud
service for the secure storage of its regulated
data. Veeam Cloud Connect completely
automates the recovery and offsite storage
of this data.
“Thanks to Veeam, we have been able to
take a process that would take a day at each
property, requiring numerous employees,
and fully automate it to take 15 minutes,”
said Karner.
“I sleep a lot better at night knowing I have
a system that is reliable and can recover
within minutes.”
The results
• Automation of backup environment
results in time and money savings.
Using Veeam, backups that previously
took Peermont a day to complete at
each of its properties can now be done
in under 15 minutes. And with the
configuration and maintenance of its
hyper-available environment centralised
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