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TRENDING
DIGITAL BUSINESS TRENDS
TO LOOK OUT FOR IN 2019
“
The focus of many Digital Transformation efforts had
been on the adoption of new technologies, but what does
a successful restructure look like? Scott Gibson, Group
Executive of Digital Business Solutions at Dimension
Data, looks at the trends that will be dominant in digital
business in 2019.
MORE OF OUR
M
any companies aren’t set
up correctly for Digital
Transformation. Antiquated job
functions and processes have resulted in a
real lack of flexibility.
Encouragingly, we’re now seeing more
companies accepting that to transform
successfully, they must first redesign their
core business processes around the customer
experience and then reorganise the enterprise
to align with these digital processes.
www.intelligentcio.com
Not every company wants – or needs – a
radical, non-hierarchical structure like some
digital natives have adopted.
Most, however, should start by adding a
network of project-based teams tasked with
transforming particular areas.
In 2019, more enterprises will abandon
their ‘technology first’ attempts at Digital
Transformation and embrace a ‘customer
first’ approach.
DIGITAL
TRANSFORMATION
ENGAGEMENTS
WITH CLIENTS ARE
STARTING WITH
MAJOR DATA
ENGINEERING
EXERCISES.
INTELLIGENTCIO
17