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FINAL WORD
Leveraging
intelligent
technologies
to help Kenya
government
connect better
Robin Njiru, Director: General Business
at SAP East Africa, looks at how
leveraging intelligent technologies to
help the Kenyan government connect
better with citizens and build intelligent
public-sector enterprises.
P
ublic sector companies are not immune to the forces that
are reshaping organisations and industry sectors around the
world. These exponential forces put pressure on public sector
organisations to rethink the way they operate to meet the dynamic
needs of increasingly sophisticated connected citizens. UNESCO
states that 61% of the world's population will live in cities by 2030,
although World Bank figures indicate that this figure will be closer to
50% for Kenya.
Rapid urbanisation places great pressure on governments and
public-sector companies to deliver the correct mix of services aimed
at improving the citizen experience. According to the World Bank,
financing of liveable, well-functioning cities is increasingly recognised
as paramount for economic growth. However, demands on public
sector spending are rising dramatically just as citizens are demanding
greater convenience and improved experiences of public services.
There’s a need to develop a new paradigm to frame relationships
between the public sector and citizens that transforms public service
delivery into a more citizen-centric process.
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INTELLIGENTCIO
www.intelligentcio.com