CASE STUDY
Mehmood Khan, Chief Operations Officer at
SAP Africa
AS GOVERNMENT INSTITUTIONS
MOVE TO ESTABLISH SMART CITIES
FIT FOR THE DIGITAL AGE, HAVING
ACCESS TO ACCURATE, REAL-TIME
DATA BECOMES IMPERATIVE.
customer notifications can be actioned and
responded to by field workers,” said Aden
Veldsman, Principal Water Inspector for the
City of Cape Town.
“This is having a positive impact on service
delivery and is enhancing productivity by
replacing paper-based processes.”
With CityReads, the city no longer relies on
third-party meter reading software service
providers for support and maintenance, as
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INTELLIGENTCIO
all necessary support work can be provided
internally. The SAP Work Manager solution
enables real-time data capturing on a
mobile device, including meter readings and
photographs, which are all uploaded directly
to the SAP solution.
This is making a positive impact in terms of
workforce optimisation and improved data
accuracy, as no recapturing of critical data
is requiring, minimising the likelihood of
human error.
The CityReads app has also enhanced
the meter reading cycle by improving the
turnaround time for uploading of meter
readings. To date, the meter reading teams
have captured over 3.7 million meter readings
using the CityReads mobile application at an
average speed of 45 to 70 seconds per meter.
“The huge success of these mobility
projects can be attributed to three main
factors – SAP Work Manager being a solid,
stable platform that does not require any
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