South Africa ’ s Dark Fibre selects Ciena Blue Planet to manage complexity
NEWS
South African Nedbank selects NCR video kiosks
The introduction of NCR Interactive Teller will allow Nedbank customers to execute all branch banking features outside of traditional banking hours .
NCR , a global vendor in omni-channel solutions , announced that Nedbank , one of the largest banks in the country , will be the first bank in South Africa to introduce NCR Interactive Teller . Built on modern hardware , this software-based technology allows the user to complete up to 80 % of transactions typically completed inside a physical branch with a live video teller at an ATM .
NCR has integrated its Interactive Banker , tablet banking software with the Interactive
Teller to help Nedbank deliver customer experience while boosting efficiency and increasing profits . This integration will enable Nedbank to leverage intuitive tablet enterprise technology to turn smart data into customer service by using real-time customer information so the best assisted service is offered at the most appropriate moment .
The introduction of NCR Interactive Teller will allow Nedbank customers to execute all branch banking features outside of traditional banking hours , including : cash withdrawals above the daily limit , cash deposits , cheque deposit , cheque encashment , credit card payments , and money transfers .
NCR Interactive Teller enables a centrally located teller to take full remote control of all modules on a specially equipped ATM while engaging the customer over two-way , real-time video conversation , delivering a highly personalised experience . NCR Interactive Teller can reduce operating costs by enabling video tellers to operate units deployed across multiple sites , reaching and interacting with more customers than ever before , without incurring traditional branch expenses .
NCR Interactive Banker untethers staff from their desks offering the freedom of a mobile universal banker app able to view multiple live transactions that informs them who is in the branch , their account details and what they are doing . They can act promptly with assistance that is precisely targeted to the customer ’ s needs and real-time information on cross-selling opportunities , staff can act immediately and offer customers a product they are interested in .
South Africa ’ s Dark Fibre selects Ciena Blue Planet to manage complexity
Dark Fibre Africa , South Africa ’ s provider of open-access fibre infrastructure , is deploying Ciena ’ s Blue Planet orchestration software to automate the delivery of Ethernet services across its existing multi-vendor network and provide more service flexibility and agility for their customers .
Dark Fibre Africa will benefit from increased programmability of its network to more efficiently roll out existing services , and be enabled to more rapidly turn up new offerings . Dark Fibre Africa will also leverage Blue Planet to launch its new Magellan suite of Ethernet managed services .
With Ciena ’ s Blue Planet Multi-Domain Service Orchestration capability , Dark Fibre Africa can automate network and service provisioning , significantly improving service velocity . For example , Dark Fibre Africa will now be able to provision more than 500 new services a month , significantly increasing the number of services it can offer per week ; and allow its customers to leverage new , virtualised add-on services . The introduction of Blue Planet will play a key role in Dark Fibre Africa ’ s commitment to improving the country ’ s ICT infrastructure , helping to improve network readiness , increase competition and make high-speed connectivity more affordable .
By rolling out a portfolio of new value-added virtualised services with Ciena ’ s Blue Planet , Network Functions Virtualisation Orchestration capabilities , Dark Fibre Africa ’ s customers stand to benefit from scalability and coverage with access to new ondemand offerings like virtual routing and firewall services , easily accessed via a self-service portal .
Dark Fibre Africa finances , builds , installs , manages and maintains a dark fibre network to transmit metro and long-haul telecommunications traffic in South Africa .
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