CASE STUDY
Furnmart has
implemented a new
Java-based retail
management and
merchandising
system
payment terms, debit orders, statements,
interest calculations, all add-on charges,
on-line credit referencing (through credit
bureaux) and sophisticated credit follow-up.
Six month ’open accounts’, lay-bys and cash
sales are also supported.
• Sophisticated analytical capabilities
• Enhanced efficiencies
• Superior decision making based on depth
of information available
Cash management: Receipts, refunds and
till management (including floats, cash-
ups and banking). The project rollout took two years. The use
of agile methodologies ensured a tight
collaboration between the two teams and
that the software was customised to align
with Furnmart’s business goals.
In a world where enhanced customer
service is the name of the game in today’s
retail environment, what are the outcomes
for Furnmart? “Furnmart’s unique business model meant
it was impossible for us to simply use an
off-the-shelf application,” said Theo Kukard,
General Manager: IT at Furnmart.
Benefits at a glance: “A specific issue is the fact that, like
furniture retailers across the sub-continent,
we also act as credit providers to our
customers, something that you don’t find
elsewhere in the world.
• Even more exceptional – uninterrupted –
service to Furnmart customers.
• Accessible valuable customer data
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INTELLIGENTCIO
“We continued to partner with Argility
because they have a deep understanding
of the furniture retail business embedded
in their product and skilled, dedicated
teams who provide invaluable support and
rapid development of enhancements and
new features.”
With Argility’s help, Furnmart has
incorporated the functionality and
architecture of its former PoS system into
a full end-to-end retail management and
merchandising system built on a modern,
flexible technology platform.
www.intelligentcio.com