CIO opinion
is an imperative that cannot be avoided. One
of these sees a financial services company
that has embedded an ECM system into
the heart of its client origination process
to ensure the capture of documents both
meets FICA processes and is effectively
archived and easily updated.
This company provides credit card facilities
and, as such, has to undertake limit appraisals
for customers regularly and these require that
documents be recaptured and updated. While
this process is digitised internally, customers
are still expected to submit paper documents
at the branch or hub.
In order to improve this process, the business
is in the process of deploying a true digital
capture mechanism that will enable the
customer to use a mobile device to capture
the document as an image and upload to
their profile.
This is one example of ensuring a robust
framework is in place to take advantage
of new opportunities. Were there no EIM
solution in place, the second phase of
adding digital capture would not have been
as seamless.
On the flip side, another case study
highlights an oil company, which had
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INTELLIGENTCIO
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DIGITISATION
ALONE RESULTS
IN MANY
PROVABLE
BUSINESS
BENEFITS.
implemented a contract management
system to digitise its supplier contacts but
had not integrated this solution with its
existing business process solution to enable
contract processes to be managed across
the enterprise.
A major customer of this company tendered
for a logistics supplier contract, but it was
not recognised internally that the customer
and supplier were the same entity and the
relationship was therefore not leveraged.
Had customer records of this company also
been digitised, the deal would most likely
have been signed, sealed and delivered.
So, where to from here?
Datacentrix offers a number of starting
points to help customers take digital
transformation from a plan to reality.
While it is dependent on company size
and complexity, the first steps would be to
engage in a single or series of workshops to
fully understand and shape the digitalisation
journey. These workshops would deep dive
the business drivers and priorities, the current
system’s landscape and the business case.
From there, a digitalisation roadmap will be
presented that shows practical steps that
the business needs to take to implement a
new or optimise an existing framework while
preparing or piloting new areas. The focus at
this stage is on business impact.
The keyword here, however, is ‘journey’ as
this is a multi-year commitment that sees
digitalisation become part of the company
DNA, with milestones that will deliver (and
prove) value.
It is a journey that is both
transformative and disruptive and a
commitment to this vision is key in delivering
an agile enterprise that can quickly take
advantage of the opportunities that future
technology presents. n
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