FEATURE: TAILORED ERP //////////////////////////////////////////////////////////////////////////
Immediate benefits and
future plans gone up and we have been able to reduce
wait times,” he said.
Remduth added that Epicor ERP is already
providing the firm with cost savings through
seamless workflows and integrated business
processes. “Customer service levels have “Employee productivity has also
increased as a result of automated back
office functions yielding increased revenue
per employee.
CUSTOMER SERVICE LEVELS HAVE
GONE UP AND WE HAVE BEEN ABLE TO
REDUCE WAIT TIMES.
“Feedback from our users and customers
has been overwhelmingly positive and we’re
delighted to have been awarded winner of
the Rapid Time to Value award in the Epicor
Customer Excellence Awards. The Epicor
interface is easy to use, has streamlined
processes and improved the access to – and
flow of – information across the organisation
and its partners. Overall, Epicor ERP has really
boosted our competitive advantage.”
Bakers S.A. Limited is now entering a second
phase of its growth plan and is setting up a
division focused on analysing and reaping
the rewards of the business intelligence that
they get from Epicor ERP. n
Enhancing productivity
and transparency in the IT
support environment
IT service and support management solution Novum is
transforming internal ecosystems.
F
or local enterprises of all sizes,
employee productivity and staff
motivation are two of the biggest
stumbling blocks on the path to growth
and sustainability. “It helps companies to identify critical
gaps and improve processes by providing
actionable information at the point of need.”
Within the IT support environment,
businesses often suffer from a lack
of transparency and fail to gain a
comprehensive view of trends and
challenges within their operating
environment. Having recognised this
pattern, custom software development firm
redPanda Software has created innovative
software that seeks to boost productivity
and output by providing transparency
and visibility, supported by objective
measurements and independent data. Having recently introduced the software within
partner businesses and implemented the
rollout of Novum internally, Nortje says that
key learnings have emerged. These insights,
he says, are crucial for businesses to be able to
maximise the benefits of the platform.
“This is a pioneering tool for the enterprise
that has been custom designed to create
transparency across a whole organisation
and even between organisations,” said
Gerhard Nortje, Business Development
Manager at redPanda Software.
54
INTELLIGENTCIO
Get everyone on board
“Critically, all the stakeholders and
various parties need to be involved in the
implementation from the get go,” he said.
“Any type of change is difficult and
challenging for employees and teams, so it
is imperative that everyone is on the same
page as early as possible.”
Nortje added that training is an essential
element, with staff requiring full assistance
and guidance before the system goes live.
Gerhard Nortje, Business Development
Manager at redPanda Software
As the system is rolled out, he says that
performance monitoring must be carried out,
with a constant feedback loop to identify
any glitches.
“From a hardware point of view, companies
need to make sure they have redundancy in
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