NEWS
ServiceNow
appoints
new regional
director for
South Africa
BT appoints Eyad Shihabi to
lead operations in Middle East
and North Africa
Mark Ackerman, Regional Director for
the Middle East, South Africa, Turkey and
Eastern Europe at ServiceNow
S
erviceNow has announced the promotion
of Mark Ackerman to the position of
Regional Director for Middle East, South
Africa, Turkey and Eastern Europe.
Joaquin Reixa, senior AVP EMEA South at
ServiceNow, said emerging markets such
as these require a team with an intimate
understanding of their cultural and political
nuances. He said: “We have set some
extremely ambitious objectives for the region
over the next three to five years, and given
Mark’s track record and understanding of the
market and opportunity, I have full confidence
that he is best suited to lead the team and
spearhead our growth in the region.”
Ackerman, commenting on key trends
expected to drive ServiceNow’s growth in
the coming year, said: “Every industry is
being disrupted; transformed by automation,
intuitive consumer experiences, machine
learning and an explosion of connected
devices. Today, regional enterprises are
looking to ‘consumerise’ the enterprise
user experience and improve employee
productivity and efficiency by digitising
workflows and employee interactions,
breaking down silos within the organisation
and automating tasks through machine
learning and AI.”
Taking full responsibility for the emerging
markets territory, Mark has been tasked with
accelerating regional revenue contribution
for EMEA, to US$1Bn by 2020.
www.intelligentcio.com
Eyad Shihabi, new vice president for the
Middle East and North Africa at BT.
B
T has announced the appointment of
Eyad Shihabi as its vice president for
the Middle East and North Africa region.
An accomplished technology-sector
leader, Shihabi will help BT drive the
digital transformation agenda in business
and public sectors across the region.
Speaking at a media roundtable in Dubai
to introduce the new regional manager,
Kevin Taylor, president, Asia Pacific, Middle
East and Africa, BT, said: “I am delighted to
welcome Eyad to our regional leadership
team to lead BT in this very dynamic
region. Eyad has a wealth of experience
in the region and beyond to help guide
and steer our customers on their digital
transformation journeys.”
Eyad Shihabi joins BT from HPE, where he
was responsible for regional operations.
A seasoned enterprise technology
professional, he has more than two
decades of global leadership across the
industry.
“BT enjoys an enviable position on
the local market, serving some of the
best known names not only locally, but
globally. With the great team in place,
I look forward to build further on that
position and help existing and new
customers address their various needs
ranging from global connectivity to
deployment of latest collaboration tools,
as well as migration to the cloud and
digital transformation,” Shihabi said.
INTELLIGENTCIO
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