Safaricom
introduces
voice
biometrics
to enhance
customer
experience
Epicor supports global growth
and innovation with latest
ERP solution
S
afaricom has introduced a dynamic
voice biometrics system that will enable
customers to access services through a
quicker and less intrusive vetting process.
Safaricom’s Voice Biometrics system,
known as Jitambulishe, allows customers
to use their voices for authentication
before accessing assisted services such as
resetting M-PESA PIN, and PUK requests,
significantly cutting down the steps a
customer goes through before they are
assisted. The use of a unique voiceprint for
enrolled customers will further reduce fraud
and identity theft.
To be functional, a pre-recorded
registration process will be done. The
encryption process will ensure no reverse
engineering can be used to hack into the
system and pose as another person. Voice
recordings are not stored, which means
Safaricom’s usual strict protection of
customer data is upheld.
To activate the service, the customer’s voice
patterns are captured and used to create a
unique ‘voiceprint’ (similar in concept to a
fingerprint), storing it as a secure string of
numbers and characters. These attributes
help identify and verify callers when they call
for customer care.
In addition to customer care services,
Safaricom will also offer its products and
services through the Voice Biometrics System.
The first service to be made available on this
system is the recently launched M-PESA for
the Visually Impaired solution.
By dialling 100 or 234, visually impaired
customers can identify themselves by their
voices before having their M-PESA balances
read out to them. Safaricom plans to
gradually introduce more M-PESA services
through the system.
www.intelligentcio.com
Scott Hays, Senior Vice
President, Product
Marketing, Epicor
E
picor Software Corporation has
introduced the latest version of Epicor
ERP, the global enterprise resource
planning solution. Marquee capabilities
include new business intelligence and
visual analytics capabilities delivered
via Epicor Data Discovery, a completely
redesigned home page, Active Home
Page, Smart Inventory Planning and
Optimization, as well as new country and
industry-specific functionality.
Scott Hays, Senior Vice President,
Product Marketing, Epicor, said, “In
this, our third major release in the
past 13 months, Epicor continues
to deliver cloud-enabled, industry-
specific functionality, globalisation
and localisation, mobility, and action-
oriented analytics, with continued
improvements in customer experience,
ease-of-use, and performance.”
Epicor ERP equips personnel with critical
insights at a glance for better, faster
analysis and execution. Active Home
Page provides dashboard views of role-
based analytics with quick access to
role-based functionality. This is made
possible through Epicor Data Discovery
(EDD), which supports rich on-demand
data exploration to surface real time
operational and business performance
insights to guide decision making.
EDD encapsulates complex data sets
into easy-to-understand graphs and
charts to allow users to quickly gauge
performance, understand trends and
opportunities, drill down into data sets,
and test out ‘what if’ scenarios.
New country- and industry-specific
functionality provides support for the
job at hand. Functionality localised for
specific geographic regions supports
global business compliance and
reporting, tax and payment processing,
and international trade requirements,
including legal numbering, and non-
recoverable taxes.
INTELLIGENTCIO
13