C L A I M F LOW C H A R T
Called out to Job
“IT’S ABOUT JUSTICE”
Have NAMED INSURED sign
the AOB, Contract
Who Can Sign:
Authorized Representative, Property Manager, Power of Attorney, anyone with authorization from insured
Complete Work
Do a great job
If Adjuster disputes to anything
(amount of services, number of hours, number of machines, etc.) please write down
the date, the dispute and any additional
information. This information is vital if you
have to send the case to your attorney in
order to recover monies.
Send Invoice, AOB,
Service Agreement Contract to
Insurance Company
Have confirmation that your documents
were received by the insurance company and
NOT a public or independent adjuster
If Partial Payment is Received?
If No Payment is received?
Send Demand Letter
Send 10 day Demand Letter
If the insurance company
sends you an appraisal
letter, forward this to your
attorney for review
If the insurance company does not tender
balance, and does
not invoke appraisal
If Full Payment is received?
YES
End Payment Received?
NO
YES
If you are still owed, send
invoice, and AOB to your
attorney w/ all correspondence
from the insurance company
Stop ALL communication
with ins. co. once you give the
attorney your file, direct ins. co.
to your attorney
After sending file to
your attorney, contact them
IMMEDIATELY if you receive
any payments
Case Closed