insideKENT Magazine Issue 49 - April 2016 | Page 159

PROPERTY

Barratt Homes in Kent celebrates 5-star status

Kent housebuilder Barratt Homes is celebrating
after receiving a major national award from the
Home Builders Federation (HBF).
The company, which has developments across
Kent from Dartford to Hythe, has achieved a 90%
customer satisfaction score and 5-star rating
after it took part in a nationwide survey. It is the
only major national housebuilder to have been
awarded the maximum 5-star rating for seven
years in a row by the HBF.
Barratt Homes took part in the UK-wide survey
of more than 45,000 homebuyers which revealed
that over 90% of its customers would recommend
the homes to a friend. The high customer
satisfaction for Barratt Homes comes from

checking more than 400 details throughout the
build process and three separate inspections are
involved before any front door keys are handed
over. The HBF’s star rating scheme is designed
to provide homebuyers with information to help
guide their decision.
Pam Reardon, sales and marketing director for
Barratt Homes in Kent, said: “We are
tremendously proud to be recognised as a 5star housebuilder yet again. It’s testament to the
dedication of our employees, who go above and
beyond every day to exceed our customers’
expectations.

have worked incredibly hard to achieve this 5star rating and I know they’re already working to
retain the title next year.”
Stewart Baseley, executive chairman of the Home
Builders Federation said: “The customer
satisfaction survey is an established barometer
for measuring house builders’ customer service
levels. The scheme is an independently monitored
survey of the people who really matter to our
industry, our customers. To achieve such a high
level of customer satisfaction, especially at a time
when housing output overall is increasing rapidly,
requires commitment from board room to site,
and is a fantastic achievement.”

“Everyone from the designers and construction
teams to the sales advisors and support staff

Property Group launches 70th anniversary celebrations
with major charitable initiative
50 homes to be purchased to support young 16-25 year-old care-leavers

properties. ACT, meanwhile, will be responsible for actually purchasing the
properties, leasing them to partner organisations and collecting incomes
from them in order to finance future property investments.”

Andrews Property Group, which has six branches across Kent & Sussex,
has announced the launch of a major charitable initiative as it starts its 70th
anniversary celebrations.

ACT receives its funding from the profits of the Andrews Property Group
and so social philanthropy isn’t new to the business, but as Michael explains
it is hoped that P70 will allow each and every member of staff to get
directly involved in something that will benefit young people locally to where
they work.

The initiative, to be known simply as Project 70 (P70), will see Andrews and
its principal shareholder, Andrews Charitable Trust (ACT), work in collaboration
to use the funds of ACT and the professional knowledge and expertise of
Andrews to give young care-leavers between