Your terms and conditions and cancellation policy are not clear enough to your guests.
The result?
● Unhappy guests, who wonder why they can’t be fully refunded for a cancelled booking.
● A lot of lost time trying to explain your policies.
2. Define what you need
Now that you’ve found where all of your time is being spent, it’s time to think about the solution you need to reduce the administrative workload. In this day and age, many technologies are available to small property owners.
Look for one that will:
● Integrate with a wide variety of online booking sites;
● Allow you to capture all the information you need to schedule your day; and,
● Help you to have clear guest communications.
Armed with these functions, you will be able to delight your guests by giving them a professional, convenient, and consistent experience - and free up enough time to take a holiday for yourself!
3. Choose the best vendor
The software you choose to manage your bed and breakfast with serves as the heart of your business, so take your time.
Some things to look for that will keep you in the driver’s seat:
● Flexible pricing. Free trial, no lock in contract, and transparent pricing that is not commission-based.
● Helpful support. In your time zone, with training included, and lots of online tutorials.
● Reputation. The more innkeepers that recommend it, the more faith you can put in them.
Want to include Little Hotelier’s all-in-one reservation system in your short-list? Visit www.littlehotelier.com to learn more.
Little Hotelier
Dallas, Texas
972.685.2160
1 800 604 0679
Facebook: www.facebook.com/littlehotelier