TOOL WARRANTY
Warranty redefined.
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Materials and workmanship warranty
• We stand behind our tools. If something breaks as a result of defects in materials or workmanship, we will repair or replace it within 20 years of purchase.
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Wear and tear coverage
• We will repair damaged tools at no cost for 2 years from the date of purchase.
• During this timeframe, you won’ t be charged for parts, labor, or even shipping.
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One day guaranteed, or the repair is free
• We will repair your tool the same day we receive it in our repair center. And if we don’ t, then the repair is totally free— including parts, labor, and shipping.
REPAIR MADE SIMPLE
One click or a call does it all
Visit Hilti Online or call Customer Service for more information: www. hilti. com 1-800-879-8000( U. S.) | www. hilti. ca 1-800-363-4458( Canada)
1 Some exceptions apply; grinders, SD 4500, SD 2500, gas saws, WSR corded tools and UD and UH tools do not have wear and tear coverage. Wall saw head, remote control, and E box and wire saw power unit and control box have two year wear and tear coverage or 200 hours of usage, whichever comes first. No other components, accessories, or consumables are included.
2 Wear and tear coverage excludes damage due to abuse, or use not in accordance with the tool operator’ s manual. The following consumable items are excluded from wear and tear coverage and repair or replacement of those items shall be at customer’ s expense: pistons, buffers, and spring clips for powder actuated tools, pull cord assemblies and filters for gas saws and filters for vacuums.
3 One day repair turnaround time starts when the tool is received at the Tool Service Center( TSC). A repair is only eligible for one day turnaround guarantee if customer approves Repair Cost Limit( RCL) in advance; repairs with authorizations for less than the full RCL and repairs requiring quotes are not eligible. Limit of 5 tools per company per day per TSC. Tools must be received at TSC via UPS or Purolator. Any delay in credit card authorization voids the 1 day-or-free guarantee. Excluded tools include: total stations, optical devices, detection tools, wall saws, wire saws, and HAT 28. Excludes delays caused by force majeure events( e. g. hurricanes). Extended no cost warranty does not apply to no-charge repairs.
20-2-1 warranty applies to tools only.
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