such as Sultan Abdul Aziz Shah Airport, Langkawi
International Airpor t, and Kota Kinabalu
International Airport are expected to commence
by the third quarter of 2019 and implemented by
the first quarter of 2020.
In addition to establishing the Airports
QoS framework, MAVCOM has also introduced
FlySmart, an initiative to educate consumers of
their air travel rights. As part of this initiative, the
Commission launched FlySmart Facebook as
well as Instagram pages, which allow consumers
to learn more about their rights in an interactive
manner.
A dedicated FlySmart mobile application was
also introduced in November 2018, providing
consumers with an even more convenient avenue
to register feedback or lodge complaints, as well
as track their complaint status by using the mobile
application. Additionally, the mobile application will
enable consumers to receive push notifications on
travel rights and current alerts.
Moving forward, MAVCOM will continue to
explore opportunities to further strengthen the civil
aviation sector in Malaysia, building a more robust
and competitive landscape while championing
consumer rights.
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