Ingenieur Vol 80 ingenieur 2019 octoberfinal | Page 39

such as Sultan Abdul Aziz Shah Airport, Langkawi International Airpor t, and Kota Kinabalu International Airport are expected to commence by the third quarter of 2019 and implemented by the first quarter of 2020. In addition to establishing the Airports QoS framework, MAVCOM has also introduced FlySmart, an initiative to educate consumers of their air travel rights. As part of this initiative, the Commission launched FlySmart Facebook as well as Instagram pages, which allow consumers to learn more about their rights in an interactive manner. A dedicated FlySmart mobile application was also introduced in November 2018, providing consumers with an even more convenient avenue to register feedback or lodge complaints, as well as track their complaint status by using the mobile application. Additionally, the mobile application will enable consumers to receive push notifications on travel rights and current alerts. Moving forward, MAVCOM will continue to explore opportunities to further strengthen the civil aviation sector in Malaysia, building a more robust and competitive landscape while championing consumer rights. 37