In this case, the customer must have
clear knowledge regarding the needs of the
premises, the list and the performance of its
existing assets, and create a risk management
structure for the assets and premises to provide
a comprehensive and effective SLA. All of the
information required for the assets can be
obtained efficiently through the application of
mySPATA which will be discussed later.
In the past, contractors who were engaged to
perform an FM contract consisted of contractors
who were registered under the Public registration
category, Buildings, Mechanical, Electrical and
services. As a result, customers have had difficulty
in identifying contractors who were fully competent
to carry out the contracts in managing integrated
and comprehensive facilities. Therefore, to
strengthen the ability of the industry players, on
February 15, 2017, the Construction Industry
Development Board (CIDB) created and launched
a new registration category dedicated to FMM
contractors. The new registration category consists
of two specialisations, namely specialisation in
the general building and infrastructure facilities
(known as F01), and specialisation in the
healthcare facilities (F02). CIDB also took the lead
in providing relevant training to ensure the FMM
contractors are capable of delivering the FMM
contracts.
In addition, PWD has issued new and
improved FMM Technical Specifications and
Performance Management practices based on
feedback from the implementation of the pilot
project (refer to Table 1) as an appendix to the
Conditions of Contract for FMM contracts. These
documents are expected to sensitise and guide
FMM contractors and facilities superintending
officers, especially in administering and
managing FMM contracts for Government
buildings in the future.
Therefore, continuous pla nning must be
implemented to create awareness and availability
of all officers in the public sector and in particular
PWD to ensure FMM contracts are implemented
successfully. It should also be followed by changing
the old paradigms of thought and practice, namely
the reactive and ad hoc maintenance approach
that is still being practised today, without planning,
data management or a proper asset performance
management.
Assets that cannot be managed effectively
and efficiently are a burden to an organisation.
As a result, many complaints have been received
from customers because of the inefficiency of
asset management in meeting the needs and
requirements of customers. Thus, with proper
knowledge management of FM and the emphasis
on customer performance in managing client
needs through an SLA and in achieving the KPIs
in the FMM contract, a high Government delivery
performance will be achieved.
EFFICIENCY
Efficiency is a way to exploit existing resources such
as knowledge, financial, procedures, and systems
to be more sufficient, in such a way that these
may have a relationship with the organisational
performance (Kang & Snell 2009). For example,
continuity in improving the database using
computerised systems such as the Computerised
Maintenance Management System (CMMS)
enhances the efficiency of service delivery in FMM
contracts and asset management as a whole.
The issue of availability of an inventory and data
information about an asset or premises greatly
affects the effectiveness of the management and
administration of FMM contracts.
On April 1, 2009, an asset management
registration system called Non-Movable Asset
Management System (mySPATA) was developed
by the Malaysian Administrative Modernisation
and Management Planning Unit (MAMPU) with
the PWD as the subject matter expert and
owner of the system. The mySPATA application
development is based on the official asset
management documents issued by PWD known
as Non-Movable Asset Management Procedures
and Guidelines for Data Collection and Labelling
for Non - movable A s set s (Garispanduan
Pengumpulan Data dan Pelabelan Aset Tak
Alih, PeDATA). The mySPATA application is a
web-based application based on workflow
information from open source technologies.
It is an initiative that strategises technology
implementation and is divided into three
main modules, namely Module of Registration
Assets (Asset Database), Module of Process
Asset Management (Asset Process Online) and
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