business requirements . It is required by all professionals who carry out management to achieve business goals . Facilities management , in summary , is based on the necessity of coordinating facilities with user needs . It should be adjusted and balanced to meet their requirements . The various disciplines such as engineering , architecture , business management and behavioural sciences are needed to achieve the best facilities management , in terms of quality and effectiveness .
The approach of using Facilities Management Contracts has long been used in many developed countries such as the United States , Saudi Arabia , Japan and our nearest neighbour Singapore . They use facilities management to ensure that their infrastructure assets continue to function according to the objectives of their creator , not only until they reach the age of the design but in some cases beyond that period . As a result of good practice in facilities management , this has allowed some of their infrastructure assets to be recognised as world heritage sites because the integrity of their structures are still strong , safe , and are still in use today .
As stated above , in the context of the public sector in Malaysia , integrated facilities management is part of TAM which consists of asset and facilities management . Asset and facilities management is not a core business for most of the Government agencies that act as the owners of the assets , but there is need to ensure consistency in asset performance that supports the core business of Government agencies . The Government has produced Facilities Management and Maintenance ( FMM ) Contracts to ensure the successful implementation of TAM . The improved standard form for FMM contracts version 2016 was released by the Director General of PWD on December 16 , 2016 . The role and function of the facilities management service providers can be carried out by outsourcing whereby a comprehensive contract is awarded to a contractor who is competent , qualified and authoritative . FMM contract principles focus on the following : 1 ) Sustaining asset value ; 2 ) Delighting customers ; and 3 ) Supporting organisation delivery .
The concept of an FMM contract is a contract with a single point contractor who is responsible for carrying out all activities in the management , operation and maintenance of the facilities as a whole in a building / premise . It covers the entire scope of work involved in the operation and maintenance of the building consisting of building services ( M & E ), building structure ( C & S ), building facade ( Arch ), saving energy , utilities , pest control , housekeeping , waste disposal , landscaping , environment , security , parking and space management , and other amenities . These contracts are important for use in prestigious buildings , characterised by sophistication , protocol and so on such as in the National Palace , National Museum , Airport , Custom & Immigration Quarantine Complex ( CIQ ), hospitals and universities .
Demand for facilities management and maintenance services is quite evident in the Seventh Malaysia Plan ( 1996-2000 ) with the completion of mega projects such as the Kuala Lumpur International Airport , the National Sports Complex in Bukit Jalil , the Petronas Twin Towers and Federal Government buildings in Putrajaya . By mid-2016 , comprehensive facility management contracts for Federal Government buildings in Putrajaya and Kuala Lumpur had been concluded under the supervision of the PWD . The figure has reached a total of 33 contracts with a total value of RM 1,557 billion .
FMM contracts involve three parties , namely the customer , the implementing agencies ( for example PWD ) and the service provider . These factors are closely related to customer performance ( refer to Figure 1 ) in which facilities management not only ensures the optimal use of the building facilities but also ensures that all clients ’ needs can be achieved . Thus , the first initiative should start from the customer itself ( including stakeholders / customers / the community ) to articulate the needs and requirements of the organisation ' s core business that need to be considered . Implementing agencies require data relating to the needs of the customer for the purpose of preparing a Service Level Agreement ( SLA ) as a yardstick towards the satisfaction of the customer . Documented SLAs and the establishment of Key Performance Indicators ( KPI )’ s will serve as the terms of the contract that must be followed by the service provider .
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