INGENIEUR
OSC Online is a platform for e-Submission
and e-Processing using electronic means. The
e-Submission platform is the external, virtual
platform for development proposal applications
to be submitted to the local authorities. The
external platform is supported by the following
features:
●●
●●
●●
●●
●●
6
58
e-Enquiring which is the virtual platform for
the public and stakeholders to obtain details
of the requirements of development controls
imposed by local authorities and the relevant
external technical agencies.
e-Complaint provides an online platform for the
public and stakeholders to make complaints
on issues pertaining to services rendered.
e-Guide is an information service platform in
web-enabled Geographic Information System
(GIS) format that allows public and stakeholders
to verify critical planning requirements prior
to formal submission which will improve and
expedite the approval process.
e-Reference is an online reference module
which refers to documents adopted by the local
authorities and external technical agencies
e-Report Card allows the stakeholders,
primarily the private sector, to evaluate and to
VOL 58 APRIL 2013 2014
VOL 55 JUNE – JUNE
provide feedback on the services rendered by
agencies.
●●
e-Payment links to any existing payment
module established at the local authorities to
facilitate payment on any official cost as per
stipulated by law.
On the other hand the e-Processing Platform
which is the internal platform embraces further
standardization and electronic formatting to
facilitate Government backend processes in
making decisions on an application. Because it is
a web-based process, compliance checks by the
agencies are no longer limited to office working
hours but can be accessible 24/7 which further
expedites the approval process.
OSC Online has been established and
launched by all 98 local authorities in Peninsular
Malaysia. Online submission has not yet been
made mandatory by the Government, hence only
25 local authorities have begun to receive and
process development proposal applications online.
There are some teething problems in OSC Online
which MHLG is rectifying through a maintenance
contract with the original vendor.
In line with the country’s aspiration to increase
knowledge content as the country spearheads
towards a developed nation, MHLG will continue to
improve and upgrade OSC Online in tandem with
the advances of the digital era to include Artificial
Intelligence and e-Checks.