Figure 4: System Overview of the TNB RMR Project
Figure 5: System Overview of TNB AMI/Smart Meter Project
Through the use of ICT, significant
improvements are being realized in operational
efficiency and accurate meter billing. A significant
benefit obtained from this project is the ability to
reduce non-technical losses by analyzing meter
data captured on a daily basis from the LPC
meters. Customer service is greatly improved with
accurate bills consistently delivered on time and
information on energy consumption such a load
profiles available on-line.
Customer Service Enhancement through
Advanced Metering Infrastructure
Electric power utilities in Europe, U.S. and Australia
have aggressively embarked on implementing
Advanced Metering Infrastructure (AMI) or smart
meters to meet Government and/or regulatory
requirements in line with policies for competitive
retail markets, time-of-use tariffs, integration of
renewable energy, demand side management, etc.
Advanced Metering Infrastructure (AMI) consists
of smart meters, a communications network and
backend IT systems that continuously measures
and collects electricity usage through two-way
communications to provide various services to
customers that allows them to manage their
energy consumption.
TNB is currently implementing an AMI/smart
meter demonstration project for 1,000 ordinary
power consumers (OPC) in Melaka and Putrajaya/
Cyberjaya. The system overview of the project is
shown graphically in Figure 5. This project, which
will be carried out in four stages and is expected
to be completed by January 2016. The service
that will be delivered for the stages are listed
below:
Stage 1: Automatic billing.
Stage 2: Load profile web portal.
Stage 3: Outage notification and load
management plug.
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