able to access asset information and update work
and maintenance data with the backend Enterprise
Resource Planning (ERP) system. The system thus
provides online information to management and
central operations teams on the condition of the
asset, performance and maintenance status. Such
information is important when fast decisions are
required during an emergency. With TOMAS, time
based or corrective maintenance regime shifts to
condition and predictive based maintenance mode.
Two other EAM projects, namely Mobility
for Substation Maintenance and Linear Assets
Management (LAM), were recently kicked-off by
the TNB Distribution Division in November 2013
and January 2014 respectively. These off-theshelf solutions focus on distribution transformers,
switchgears, medium and low voltage overhead
line, underground cable and street lighting asset.
●●
●●
Accurate and timely information was
provided to the Call Management Centre
(CMC) team for improved communications
to customers.
Work processes were consolidated and
streamlined to improve overall efficiency
and effectiveness.
This project was first implemented in Shah
Alam in 2007 and successfully rolled-out to other
Enhanced Customer Service and Operations
through Mobile Field Force Automation
Mobile Field Force Automation (MFFA) was
implemented in TNB’s Distribution Division to
enhance outage management, reduce supply
interruptions and improve customer service. With
the implementation of MFFA, the following were
achieved:
Communications between various teams
●●
involved in outage management were
streamlined and simplified.
Figure 2 – TOMAS Overview
Figure 1: Mobility for EAM – Streamlining Work Order Management Process
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