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New General Manager for Esko Latin America
Esko has announced that Juan da Silva has been appointed G e n e r a l Manager of its Latin America
Juan da Silva operations . From 7th March 2022 , Juan will be responsible for the management of the commercial , support and financial performance of the Latin American business , operating from the company ’ s offices in São Paulo , Brazil .
“ This last year , I have had the privilege of leading the Esko team as Sales Director for the North Cone , where we have successfully integrated AVT sales in the region ,” said Juan . “ I am delighted to now take on the role of General Manager at what continues to be a very exciting time for the business , with a clear focus on delivering innovations that support our customers along their digital transformation journey .”
Juan has an impressive 35 years ’ experience in the printing industry , spending 32 of those years in Latin America . During his career he spent 19 years in Markets Development with Eastman Kodak , Atlantic Zeiser , and X-Rite , where he was instrumental in launching the brand , products , and technology . He spent the next 12 years with AVT , expanding market penetration and product recognition in the packaging , labels , and metal markets .
“ I am looking forward to supporting the region as we look to expand our foothold in the flexo market with Esko Crystal technology and continuing to demonstrate the incredible benefits our customers can enjoy with the
comprehensive AVT inspection system ,” said Juan . “ As I will retain my responsibilities as North Cone Sales Director , I am also looking forward to continuing working with the talented team to drive sales and support , unlock new software opportunities and improve channel management .”
SOMA Launch SOMA Intelligent Service and SOMA Care
SOMA announce that it is rolling out its SOMA Intelligent Service and SOMA Care . The web-based SOMA Intelligent Service platform is a comprehensive cloud solution that provides a quick problem-solving communications channel for every SOMA customer . It is made possible with SOMA S-Cloud technology that the company recently put into place . By connecting software and SOMA equipment to the SOMA S-Cloud , the company is able to develop and utilize intelligent functions that boost efficiency , minimize operator errors and improve communication .
Service-related data is fed throughout the SOMA ecosystem using the SOMA S-Cloud . In case of a specific machine issue , the service request is delivered to SOMA ’ s service team using the SOMA S-Chat — a very expedient chat type of communication . The first reply is typically conducted within a short time of contact , offering expert diagnostics and remote troubleshooting . Subsequent communication is conducted via S-Chat . This will also provide critical failure spare parts dispatching if needed and determine if a service team visit is required .
SOMA Intelligent Service also allows a number of files , pictures and videos to be shared from any S-Cloud connected device . Utilizing these media are other helpful tools such as a complete S-Chat communication history , online training videos and documentation , available retrofits and more .
SOMA is also launching SOMA Care , its new service program designed to provide customers comprehensive maintenance , and which relies heavily on SOMA Intelligent Service for customer support . At the conclusion of the SOMA warranty period , a SOMA technician will visit and offer a number of SOMA Care package options . There are several programs offering increasing service , adding unlimited remote diagnostics , covered preventive maintenance visits and services rate discounts , as programs progress from silver to platinum . A la cart service is still offered .
Henkel plans to merge Laundry & Home Care and Beauty Care
Henkel today announced plans to merge its business units Laundry & Home Care and Beauty Care into one business unit : Henkel Consumer Brands . The company will start preparations for the integration process immediately and aims to have the new organization in place latest by beginning of 2023 . With the new business unit , Henkel will build one multi-category platform for growth , combining its consumer brands and businesses under one roof , including many iconic brands such as Persil and Schwarzkopf , also comprising the hair professional business .
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