Industry Magazine Get JACK'D Magazine Summer 2018 | Page 11

“RESTORATIVE LEADERS
KNOW HOW TO RECEIVE AND
GIVE FEEDBACK.“
reward employees. John Pepper invests
in training for all of his employees, as
he knows that if his workers are well
trained they will be more effective and
fulfilled. All Boloco employees receive
training on life skills (including strengths
training) and, if required, English
language training. This investment helps
employees to interact in better ways
with customers. Each worker learns
how to receive and give feedback. At
Greyston, all employees receive access
to training on job and life skills.
ABOUT
SUSAN LEGER FERRARO
Susan Leger Ferraro is social
entrepreneur and humanitarian. She
is the founder of several companies,
including ImagineThat; Peace, Love and
Real Estate; and G3, which provides
training to companies like Boloco,
South Bay and Greyston.
Create A Set Of Values
To learn more: susanvibe.com
The leaders we studied lead with
values. Jim Koch, the founder of the
Boston Beer Company and the iconic
brand, Sam Adams, has created a set of
values that guides his company. Among
these values are: “We discuss the
undiscussable.” These values are used
to train all new hires and help guide the
company’s work. All of the leaders we
profiled work to create a culture based
on shared values.
Feed Forward
Restorative leaders know how to
receive and give feedback. We prefer to
say “feed forward”. G