Industry Magazine CRM Watch Summer 2019 | Page 12

RESTORATIVE LEADERSHIP Restorative Leadership: How Courageous Leaders Are Healing The World BY: SUSAN LEGER FERRARO AND DEBORAH LEIPZIGER WE LIVE in a time when we are assaulted continuously by images of our political leaders and well-known figures in the entertainment sector committing disparaging acts and making offensive and racist statements. As a counter offensive to this barrage, we profile courageous and conscious leaders who work to make the world more humane, just, and sustainable. We share examples of courageous leaders transforming their companies, their sectors, and the world itself. What is restorative leadership? Restorative leaders inspire those around them: they provide pathways for others to succeed and overcome barriers. They transform! We are fortunate to work alongside some of these leaders and to interview them for our forthcoming book on Restorative Leadership. Here are some examples of restorative leaders we admire. Mike Brady, CEO of Greyston Bakery, creates opportunities for people to enter the workforce through the company’s Open Hiring Program. Over 3,000 people have come to work at Greyston Bakery, from a wide range of backgrounds, including those formerly incarcerated, refugees, and other people escaping poverty. Mike has created a Center for Open Hiring to help other companies develop this kind of life-changing program to give people a job 12 and a way out of poverty. Greyston makes the brownies for Ben & Jerry’s ice cream. John Pepper, CEO of Boloco, is committed to clean eating. Boloco is a rarity in the fast food sector as it serves brown rice, healthy juices, and plenty of vegetables. John has made a commitment to pay all Boloco employees a living wage and to provide training to develop their potential. Workers receive health care benefits, life skills training, and instruction in English. The company also provides many employees with a 401(k) plan. John says, “while the business model of the food industry is to pay workers as little as possible, I knew that we could transform