Industry Magazine CRM Watch Spring 2018 | Page 10

SCIENCE OF GREAT CONVERSATION The Science Of Great Conversation BY: VANESSA VAN EDWARDS, AUTHOR OF CAPTIVATE YOU’RE GOING to a party, networking event or cocktail hour to meet new contacts and make connections. However, you always have a problem figuring out how to approach people, no matter what the situation. Thankfully, there are skills you can hone and then use in social or business settings. They may be verbal or nonverbal, and easy to grasp or requir