SERVICE FOCUS
ASIA-PACIFIC SERVICE SUPPORT FOR IG PRODUCERS
SERVOMEX PROVIDES EXPERT ENGINEER COVER ACROSS ITS GLOBAL NETWORK, WITH GROWING SUPPORT FOR THE IMPORTANT ASIA-PACIFIC MARKET.
The Servomex Service Network offers a range of service products developed to ensure optimum business performance. This includes commissioning, on-site servicing and the supply of spare parts.
This network of regional service centers is located close to customers, ready to receive analyzers for repair, preventative maintenance and upgrades.
Support for customers in the Asia-Pacific region has increased from a team of 5 just 4 years ago to its current level of 11. In addition, a dedicated engineer for Korea is set to join the center in the second quarter of 2018, to support the busy Korean semiconductor market.
Service center capabilities differ slightly depending on location. For example, the service center in Singapore has access to purified gases, enabling local calibration for the DF analyzer range instead of returning the device to the US Technical Center. It also means the service team is able to repair and test DF analyzers locally.
Servomex ensures that the Singapore office and its other service center in Shanghai both stock sufficient spares to support key customers in the region at all times. It also keeps commercial partners fully stocked with spares to support urgent customer needs.
“ We have trained our commercial partners’ engineers, so we have qualified engineering cover in almost all countries in Asia. They support after-sales services for us whenever our own engineers have a full schedule. This means the response time for getting a qualified engineer on site is never an issue for customers in Asia.”
Leong Kee Keat- Servomex Service Manager and IG Market Manager, Asia Pacific. Email: kleong @ servomex. com
Customers outside the Asia- Pacific region also benefit from Servomex’ s growing service network. We operate workshops in Houston, Boston and the UK, with service centers and offices around the world. In addition, our field service teams will attend your site, providing truly global coverage. The Americas currently has five field service engineers, while the Europe and Middle East team has nine, providing a rapid response whenever you need it.
COMMISSIONING
For information on all our nine service products visit: servomex. com / service
P10