SERVICE FOCUS
ASIA-PACIFIC SERVICE SUPPORT
FOR IG PRODUCERS A TOTAL SOLUTION FOR AIR
SEPARATION UNIT GASES
SERVOMEX PROVIDES EXPERT ENGINEER COVER ACROSS ITS GLOBAL NETWORK, WITH
GROWING SUPPORT FOR THE IMPORTANT ASIA-PACIFIC MARKET. MOISTURE IS A COMMON CONTAMINANT AFFECTING THE PURITY OF GASES
PRODUCED THROUGH AIR SEPARATION. THE ADDITION OF THE AquaXact 1688
MOISTURE SENSOR COMPLETES SERVOMEX’S COMPREHENSIVE ASU SOLUTION.
The Servomex Service Network offers a
range of service products developed to
ensure optimum business performance.
This includes commissioning, on-site
servicing and the supply of spare parts.
This network of regional service centers
is located close to customers, ready to
receive analyzers for repair, preventative
maintenance and upgrades.
Support for customers in the Asia-Pacific
region has increased from a team of 5
just 4 years ago to its current level of
11. In addition, a dedicated engineer
for Korea is set to join the center in the
second quarter of 2018, to support the
busy Korean semiconductor market.
Service center capabilities differ slightly
depending on location. For example,
the service center in Singapore has
access to purified gases, enabling local
calibration for the DF analyzer range
instead of returning the device to the US
Technical Center. It also means the service
team is able to repair and test
DF analyzers locally.
The air separation process takes
atmospheric air and produces three pure
gaseous elements: nitrogen, oxygen and
argon. Further separation enables the
production of quantities of noble gases
such as neon, krypton and xenon.
At an industrial level, this process is
carried out by an air separation plant.
Cryogenic distillation is the most
Servomex ensures that the Singapore
office and its other service center in
Shanghai both stock sufficient spares
to support key customers in the region
at all times. It also keeps commercial
partners fully stocked with spares to
support urgent customer needs.
“We have trained our commercial
partners’ engineers, so we have
qualified engineering cover in
almost all countries in Asia. They
support after-sales services for
us whenever our own engineers
have a full schedule. This means
the response time for getting a
qualified engineer on site is never
an issue for customers in Asia.”
Leong Kee Keat - Servomex Service Manager and IG Market Manager, Asia Pacific.
Email: [email protected]
common method employed, and also the
most significant in terms of production
value and volume.
Cryogenic gases are purchased for their
particular properties. They may be
used as an inert blanket, in a chemical
reaction, or as a catalyst. Because of this
variety of usage, they are sold in various
degrees of purity.
Moisture is regarded as an impurity,
albeit on a very small scale. However,
because it is so prevalent in the
atmosphere, it can be difficult to remove.
Typically, moisture levels will be around
0-10ppm for each separated gas.
Moisture measurements are critical
for ultra-high-purity gases used in
semiconductor manufacturing processes.
KEY ANALYZERS IN AIR SEPARATION UNIT APPLICATIONS
SERVOPRO
MonoExact DF310E
Customers outside the Asia-
Pacific region also benefit from
Servomex’s growing service
network. We operate workshops
in Houston, Boston and the UK,
with service centers and offices
around the world. In addition,
our field service teams will attend
your site, providing truly global
coverage. The Americas currently
has five field service engineers,
while the Europe and Middle East
team has nine, providing a rapid
response whenever you need it.
Next-generation trace-level digital oxygen
analyzer designed for industrial gas applications.
SERVOMEX
AquaXact 1688 SERVOPRO
MultiExact 4100
A rugged ultra-thin film Al 2 O 3 moisture sensor
that enables fast and accurate measurements. Highly flexible, four-measurement multi-gas
analyzer with all the latest digital protocols.
SERVOPRO
Plasma SERVOPRO
Chroma SERVOPRO
FID
Sensitive, reliable Plasma Emissions Detection for
continuous gas stream monitoring of nitrogen in
cryogenic air separation and gas bottling plants. An ultra-accurate, highly versatile trace gas
analyzer that can be configured for a wide
range of applications. A high-specification Flame Ionization Detector
providing a robust solution to trace total
hydrocarbon measurements.
COMMISSIONING
Get advice from the experts:
For information on all our nine service products visit: servomex.com/service
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[email protected] | [email protected][email protected] | [email protected]
Find out more about our analyzer range: servomex.com/gas-analyzers
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