SERVICE FOCUS DF-700 REMOTE CERTIFICATION
SERVOMEX ’ S INNOVATIVE REMOTE CERTIFICATION PROGRAM AVOIDS ANALYZER DOWNTIME AND SAVES ON-SITE SERVICE COSTS .
THE HEALTH VERIFICATION PROGRAM IS A THREE-STEP PROCESS :
STEP 1
Firstly , the customer downloads the system data files from the analyzer and saves them onto a USB memory stick or floppy disk for transfer to a PC .
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Servomex ’ s DF-700 series uses Tunable Diode Laser ( TDL ) sensing technology to deliver robust reliability and the highest level of sensitivity when analyzing moisture at ultra-trace levels .
With Servomex ’ s exceptional TDL sensing technology providing an industry-leading 200ppt Lower Detection Limit ( LDL ), the DF-700 series products give a stable , highly accurate measurement that meets the precise monitoring needs of semiconductor production .
The DF-700 analyzers also offer attractive affordability over product life . The durable sensor construction has low lifetime maintenance requirements and delivers zero-drift stability that eliminates the need for routine calibration intervals . The DF-700 measurement ranges are optimized for semiconductor , LED and specialty gas
applications that depend on exceptional ultra-high-purity ( UHP ) gas quality .
Typically , customers working with these high-purity gas analysis applications need to qualify the performance of their analyzers on an annual basis . This often means returning the analyzer to the factory so it can undergo performance qualification .
However , sending the analyzer away for any length of time can be a major problem when it is critically needed for process control . The alternative , arranging an on-site visit from a qualifying engineer , reduces the downtime but is still an expensive option .
Servomex ’ s solution for the DF-700 series is the Analyzer Remote Certification Program , a new service product that provides a remote analysis of all the important parameters and signals for your analyzer .
STEP 2
The diagnostic and system files are then sent via email to a certified Servomex engineer at our US Technical Center , along with a purchase order for the service .
STEP 3
This expert engineer analyzes the records and generates an analyzer health verification certificate , which is then sent to the customer as a PDF file .
By following this process , customers can avoid the costly downtime associated with losing the analyzer for the period of time necessary to return it to the factory , have it qualified , and then returned . There is also a considerable cost saving when compared to paying for an engineer to make an on-site visit to qualify the analyzer .
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For information on all our nine service products visit : servomex . com / service
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