SERVICE FOCUS DF-700 REMOTE CERTIFICATION
SERVOMEX’ S INNOVATIVE REMOTE CERTIFICATION PROGRAM AVOIDS ANALYZER DOWNTIME AND SAVES ON-SITE SERVICE COSTS.
THE HEALTH VERIFICATION PROGRAM IS A THREE-STEP PROCESS:
STEP 1
Firstly, the customer downloads the system data files from the analyzer and saves them onto a USB memory stick or floppy disk for transfer to a PC.
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Servomex’ s DF-700 series uses Tunable Diode Laser( TDL) sensing technology to deliver robust reliability and the highest level of sensitivity when analyzing moisture at ultra-trace levels.
With Servomex’ s exceptional TDL sensing technology providing an industry-leading 200ppt Lower Detection Limit( LDL), the DF-700 series products give a stable, highly accurate measurement that meets the precise monitoring needs of semiconductor production.
The DF-700 analyzers also offer attractive affordability over product life. The durable sensor construction has low lifetime maintenance requirements and delivers zero-drift stability that eliminates the need for routine calibration intervals. The DF-700 measurement ranges are optimized for semiconductor, LED and specialty gas
applications that depend on exceptional ultra-high-purity( UHP) gas quality.
Typically, customers working with these high-purity gas analysis applications need to qualify the performance of their analyzers on an annual basis. This often means returning the analyzer to the factory so it can undergo performance qualification.
However, sending the analyzer away for any length of time can be a major problem when it is critically needed for process control. The alternative, arranging an on-site visit from a qualifying engineer, reduces the downtime but is still an expensive option.
Servomex’ s solution for the DF-700 series is the Analyzer Remote Certification Program, a new service product that provides a remote analysis of all the important parameters and signals for your analyzer.
STEP 2
The diagnostic and system files are then sent via email to a certified Servomex engineer at our US Technical Center, along with a purchase order for the service.
STEP 3
This expert engineer analyzes the records and generates an analyzer health verification certificate, which is then sent to the customer as a PDF file.
By following this process, customers can avoid the costly downtime associated with losing the analyzer for the period of time necessary to return it to the factory, have it qualified, and then returned. There is also a considerable cost saving when compared to paying for an engineer to make an on-site visit to qualify the analyzer.
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