Indian Culture – The Right Fit for Architectural Outsourcing Indian Culture – The Right Fit for Architectural O | Page 3

- Positive work environment – This involves a relationship with co-workers and supervisors, an
organisational culture and room for personal development.
- Transparent and open communication - Transparent and open communication lets employees feel
what they say has value, makes employees feel they belong in the organisation. Work becomes
meaningful, as employees know their contribution affects the company. Communication promotes
trust in daily interactions between co-workers, as well as between subordinates and supervisors.
Thus, employees will not be afraid to suggest ideas to improve work processes, thus benefiting
everyone in the organisation in return.
- Balance between work and personal life - This sense of balance improves job satisfaction, fulfils
various needs and goals in life, like of family, friends, spiritual pursuits, self-growth, etc., which
increases self-confidence and better performance. Additionally, employees that are exposed to more
experiences in life outside of work can use what they’ve gained and apply that to their work. In other
words, work-life balance promotes creative solutions to new challenges, with out-of-the-box
thinking.
How a Western-owned culture can impact others
Generally, the Indian cultural ethos sees individuals handle technical tasks, perform simultaneously
and focus on results, but previously, all on ‘Indian Standard Time’, which excused an almost karmic
acceptance of delays. Also, a certain pull-back to following processes, committing to repetitive tasks
and paying attention to detail were all historically practiced. Due to greater interaction and
collaboration with Western firms, these laxities are changing quickly.
Today, in India, the workforce is at ease with structure, capable of managing time, following
processes, focusing on tasks and not being diverted with relationships. People and training culture
in architectural design support firms in India is influenced by a number of factors, including:
- Employees keep themselves regularly updated with the rapid evolution of technology, although
support and personalised CAD training programs from employers help enormously.
- Hard skills impact work productivity directly, and the importance of training is well recognised,
with work study and method study applied to CAD tasks to measure productivity being welcomed by
most employees.
- Soft skills, such as interpersonal skills, positively affect morale, and thus productivity. and it is
common to see good architectural support firms in India investing in English language development
for their teams.
- Acknowledging and rewarding employees who put in extra effort encourages similar effort by others.
This includes verbal recognition and daily interaction by superiors.
- A movement towards accepting and tolerating different perspectives and styles enhances a stronger
team spirit and helps to find solutions to architectural design challenges all along the architectural
design workflow.
This changing scenario is heavily influenced by the working style of Western companies.
How well an Anglo-Indo culture works in the outsourced CAD service industry
Recent years have seen a new wave of young Indians, who are dynamic and modern in their ambitions
and working styles. This has led to a wealth of outsourcing options, especially in technical fields,
where corporate culture has adopted the best practices of different worlds. For instance, in the
architectural drafting world, where BIM outsourcing plays a key role, this change is visibly prevalent.
General practices which are becoming progressively common with architectural CAD outsourcing
services in this part of the world include the following: