Q & A RETAILABILITY
allow customers to shop the way they want to. Our physical stores support online fulfilment, click-and-collect, and returns, while digital channels extend the in-store experience. The goal is consistency in pricing, promotions and service regardless of how or where the customer engages with us.
GLOBAL RETAILERS ARE REDUCING THEIR PHYSICAL FOOTPRINT TO DRIVE EFFICIENCY. HOW HAS EDGARS APPLIED THIS APPROACH IN THE SOUTH AFRICAN MARKET?
We’ ve applied global best practice with a local lens. Each store is a representation of the local
market it serves. We are very proud of the effort put into localisation as we strive to deliver the most relevant offering to any particular community we serve. South Africa’ s retail environment requires value, accessibility and relevance. Right-sizing here has meant careful market-by-market decisions focusing on highperforming centres and tailoring store formats to local customer needs.
12 INBOUND SA / JANUARY 2026