IN Shaler Spring 2016 | Page 22

INDUSTRY INSIGHT MITIGATION Dave Hood, President: “After suffering any type of catastrophic property damage, the insured owner should make plans to initiate repairs in a timely fashion. In these circumstances prompt action is always the wisest course. For example, should any water damage be present, health-threatening microbial growth can germinate within 48 hours of the event. When damage like this occurs, your best option is a call to FireDEX of Pittsburgh. For nearly 30 years, whenever commercial and residential property owners have sustained fire, smoke, storm, water, microbial, and/or odor damage, FireDEX of Pittsburgh has been there to alleviate the emotional impact that always accompanies these unfortunate experiences. Should your property sustain catastrophic damage, our highly trained field professionals are immediately available around the clock, 365 days a year, to restore your affected property promptly, efficiently, and to your complete satisfaction” What constitutes the high standards that FireDEX of Pittsburgh has always employed with its emergency and mitigation services? Both a clear, concise and complete assessment of damages and an honest and ethical approach given to property owners, Customer Testimonial: We have had two major events in the past couple of years requiring services of a company like FireDex. In 2013, we had a 100 foot oak fall on our home during a storm causing extensive damage. The tree caused major damage to the roof requiring immediate remediation to minimize water damage from the down pouring rain. The three large holes in the roof were covered promptly – this included removal of the branches that were in my attic. All FireDex personnel treated us with utmost respect and did everything possible to make sure that repairs were done as prompt as possible and above and beyond our expectations. We had another misfortune of having 6 trees fall on our house in 2015; almost two years to the day of the 2013 incident. The first call I made was to FireDex. There was no doubt in our minds that we wanted FireDex to again handle the repairs. Again, as the first time, FireDex did an outstanding job in both craftsmanship and in customer relations I hope we are done with major insurance claims. But, if we do have the unfortunate experience on needing such services in the future, we will not hesitate to call FireDex. Sincerely, Bill and Linda Evancho 20 724.942.0940 TO ADVERTISE | Shaler SPONSORED CONTENT both residential and commercial, are first and foremost. Setting realistic mitigation service process, timeline and cost expectations generates greater customer satisfaction levels when restoration is completed. Our years of experience also enable FireDEX of Pittsburgh professionals to promote cooperative communication channels between the insurance industry and insured property owners to resolve issues related to cause and origin of the damage. In addition, FireDEX of Pittsburgh maintains the highest quality state of the art equipment. An extensive equipment inventory is maintained to service additional customer emergency demands during severe weather cycles. This gives FireDEX of Pittsburgh the ability to “take action” in a timely fashion. Property owner can be assured that our mitigation team is trained in the proper operation of our heavy equipment to prevent additional damage to affected areas. FireDEX of Pit G6'W&v