NIAGARA network
Q.2 How do I get more information and choose between the 3 Managed Care
Organizations?
In your letter will be information about the 3 plans and their individual benefits.
There will also be the following informational sessions in Erie County:
Union City Senior Center
27 Johnson St, Union City, PA
Friday, September 6
10:00 a.m. and 1:00 p.m.
Voices for Independence
1432 Wilkins Rd, Erie, PA 16505
Wednesday, October 9
10:00 a.m. and 1:00 p.m.
Q.3 When must I select a plan, or what if I do not select one of the MCOs?
You must enroll one of 3 ways:
1. Phone: Call 1-844-824-3655 (TTY: 1-833-254-0690).
2. Online at www.enrollchc.com
3. Mail: Fill out enrollment form and mail it to us.
You can change your plan at any time.
Q.4 Are there other entities to help me if I have issues?
After January 1, 2020, participants can contact their chosen managed care
organization. Each one of these have established robust customer service support
under their agreement with Pennsylvania and according to federal standards.
For legal assistance the participant can contact their local legal aid office at
1-800-322-7572, visit (www.palegalaid.net) or call the Pennsylvania Health Law Project
at 1-800-274-3258 (www.phlp.org). All CHC services must be medically necessary
and long-term services and supports must be identified in the standardized needs
assessment and specified in the participant’s Person Centered Service Plan.
Q.5 How does CHC impact the Living Independence for the Elderly (LIFE)
Program?
The LIFE program will continue to be a choice for individuals. Individuals who
already participate in the LIFE program can remain in their LIFE program and CHC
participants who would prefer to participate in a LIFE program are free to enroll in the
federal Program of All-Inclusive Care for the Elderly.
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724.942.0940 TO ADVERTISE
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