famous cookie, to replace the restaurant’s old
“star” mascot.
“I told [the managers] that they could only
have one mascot, and Smiley had to be the
one,” Miller says.
The costumed cookie, which Miller affirms
is a boy, makes more than 100 appearances
throughout the region each year. Every
employee who dons the Smiley costume is
required to first participate in Smiley mascot
training. College students can also participate
in the company’s “Team Smiley” internship, in
which students gain hands-on experience by
managin