PROFESSIONAL IN-HOME CARE
Oversight of care
Do they have their caregivers keep a log of what they did during their shift?
How do they oversee care to ensure quality?
Are staff members available on call around the clock, seven days a week, if necessary?
Do they have a nursing supervisor available to provide assistance?
Comments
What is their protocol for replacement if a caregiver cannot come when scheduled?
What is their insurance process in the event that the caregiver or client is injured? Or if there is a situation where the caregiver steals or damages property?
Provision and cost of care
What are their fees? Does this vary by time of day( e. g., day versus overnight, weekday versus weekend) or based on care services provided( companionship or home helper versus personal care)?
Comments
What is their billing process?
Do they have minimum days and / or hours for caregiving shifts?
Do they accept long-term care insurance? Will they provide assistance with filing a claim?
Will they work with people at end of life / under hospice care?
Will they work with someone with complex medical interventions – feeding tube, tracheostomy, ventilator? Are their fees higher in these cases?