IN Brentwood-Baldwin-Whitehall Spring 2018 | Page 42

Frequently Asked Questions
Brentwood Borough Sewage/Garbage Fee
Collections
groundwater/surface
infiltration
into the system to as well as
We want to thank everyone
for their
patience and understanding
as the water
Borough
transitioned
Brentwood
Borough
Sewage/
prevent any waste water from seeping from the system into the
a new Sewage/Trash fee collection system. With any change come numerous questions. We
ground water or streams. The Borough invests over $1,000,000
Garbage
Fee
hope this section
will Collections
address some of your questions that
Borough
receives with
the the
most.
every the
year to
ensure compliance
EPA’s Consent Decree.
We want to thank everyone for their patience and
Q. Why is my water bill less than my sewage bill? Aren’t they
Q. Why do as I the
have
a Sewage
Bill to
from
the
Borough? related?
understanding
Borough
transitioned
a new
Sewage/Trash
fee collection system. With any change come numerous questions.
our properties do not have individual flow meters to
Every
Brentwood
Borough
property
sends that
its the
used waste Since
water
(waste water) to the Allegheny
We
hope this
section will address
some
of your questions
record the amount of water that goes down the drain, its fees are
County
Sanitary
Authority (ALCOSAN) where it is treated
and
returned
to the
Ohio
River.
Borough
receives
the most.
based on the amount
of water
each
property
uses. PA American
collects
the
ALCOSAN charges on Water
their
the us water. These
sets behalf
the rates and
they sends
charge them
for providing
Q. Brentwood
Why do I have Borough
a Sewage Bill
from the
Borough?
rates have
nothing
to do with
the Sewage
Rates set
amounts
due. Borough
(Note: property
We send
them
the waste
amount due whether
the
Borough
is able
to collect
it by
or ALCOSAN
Every Brentwood
sends
its used
or the Borough. Remember, PA American Water provides the
water
not.) (waste water) to the Allegheny County Sanitary Authority
Borough with everyone’s water usage approximately two (2)
(ALCOSAN) where it is treated and returned to the Ohio River.
months after the issuance of the associated bill. This lag of two
Brentwood Borough collects the ALCOSAN charges on their behalf
billing cycles is reflected in the service dates listed on the Sewage
and sends them the amounts due. (Note: We send them the
Q. How
the the
fees
determined?
Bill.
amount
due are
whether
Borough
is able to collect it or not.)
Q. What
if I cannot
or do not pay
my monthly bill?
charges
are determined by their regional Board
of happens
Directors.
Brentwood
sewage
Q. ALCOSAN
How are the fees
determined?
The
Borough
understands
that
individuals
may fall on hard
ALCOSAN
charges
are
determined
by
their
regional
Board
of
related fees are increased based on the ALCOSAN increases and are adopted by an annual
times, however as stated earlier, regardless of whether some
Directors.
Brentwood
sewage
related
fees
are
increased
based
on
Ordinance by the Brentwood Borough Council in December of each year.
pays or not the Borough has to pay ALCOSAN the total amount
the ALCOSAN increases and are adopted by an annual Ordinance
owed. The Borough then has to spend the time and resources to
by the Brentwood Borough Council in December of each year.
Q. Why am I charged for two service charges on my monthly
and what
is the
collect the bill
delinquent
accounts.
One for?
such way the Borough tries
Q. Why am I charged for two service charges on my monthly
to collect is to offer a payment plan for those property owners
bill
what
is the
for? Charge for ALCOSAN is equal to $4.84 per customer. The Service Charge
In and
2018,
the
Service
who may need some time to “catch up”. The most effective way
In
2018,
the
Service
Charge for ALCOSAN
equal
to $4.84 per This is a total of $9.09.
for Brentwood Borough
is $4.25 is per
customer.
the Borough collects on the delinquent accounts is by water
customer. The Service Charge for Brentwood Borough is $4.25 per
termination at the property. This may seem extreme but it is not
As with This
any
it takes employee’s time to fair
process
the billing for this service.
customer.
is a organization,
total of $9.09.
to those residents who pay every month to support those
As with any organization,
it takes employee’s
time to process
the processing of sewage at its treatment facility.
ALCOSAN
has personnel
costs associated
with
who continue to ignore their sewage bills. This is no different
billing
for this service.
ALCOSAN has
has personnel
costs who
associated
Likewise,
the Borough
employees
work on the if one
arduous
task on of
falls behind
say processing
their cable bill. these
The cable companies
with processing of sewage at its treatment facility. Likewise,
simply
shut
off
their
cable
boxes.
To
set
up
a payment plan,
monthly
fees,
trying who
to collect
fees,
the
Borough has
employees
work on delinquent
the arduous task
of the cost of software associated with tracking
please
contact
the
Borough’s
Customer
Service
at 412-884-1500
said fees,
postage,
supplies
to name
processing
these
monthly printing
fees, trying and
to collect
delinquent
fees, a few items.
ext. 115 or 118.
the cost of software associated with tracking said fees, postage,
Q. Is there any financial assistance available?
printing and supplies to name a few items.
Eligible customers may qualify for a statement credit of
am I charged
for two different “Usage
Charges”?
Q.