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BUSINESS SPOTLIGHT
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A
fter more than 15 years covering the customer
service and HVAC industries, Six Star Heating &
Cooling founder AJ Laugelli had seen enough and
decided to strike out on his own.
“There’s really no emphasis placed on customer satisfaction in
this business. Technicians will come to your door, and go straight
to the problem worrying about their next call or frustrated from
a previous call. They don’t talk to the customer or bother to ask
any questions that could help them to better address the issue,”
Laugelli said. “I decided to hire and train my own technicians
so that they show concern for the customer, guarantee their
satisfaction and to take time with them to build a relationship.
That’s how you get callbacks and referrals.”
Laugelli also puts an emphasis on giving back to the
community through his business. He’s involved and active with
several organizations such as Wounded Warriors, and groups that
cater to people with special needs or anti-bullying efforts.
While Six Star serves the South Hills of Pittsburgh with
York HVAC products, the technicians are equipped to service
any brand of furnace and air conditioner on the market. The
company offers a no-risk guarantee on their work to ensure
customer satisfaction. And, unlike other companies who branch
Thanks to Our Veterans!
out into plumbing and electrical work in addition to HVAC, Six
Star stays laser focused on HVAC only to provide customers with
the best price possible.
“Our goal is to focus on one customer at a time. Nothing else
matters,” Laugelli said. “That’s made all the difference for us.”
For more information on Six Star Heating & Cooling, including
all of the services offered, go to the website at sixstarhvac.com or
call directly at 412.880.7827 to schedule your free consultation.
Six Star HVAC proudly supports all of our local Veterans, active duty service
members and their families through Veteran’s Specials and Discounts.
Call us today to inquire about these offers, and so that we can also thank
you for your sacrifice and service.
$50 off
Service Repairs
over $100
$400 off
Furnace & AC
Replacement
SixStarHVAC.com | 412-880-STAR (7827) |
BETHEL PARK
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WINTER 2019
11