WHAT DOES SUCCESSFUL PATIENT ACCESS
TRAINING LOOK LIKE?
A customer of HealthStream and nThrive provides staffing
for their largest clients across multiple locations. To
prepare staff members, this organization provides a
comprehensive Patient Access Training program. Along
with organizational specific training, they assign nThrive
Education online courses via HealthStream to supplement
their training and reduce content creation costs at the
local level.
HealthStream Patient Access courses from nThrive
Education provide:
• BROADER ARRAY OF PATIENT ACCESS/
REVENUE CYCLE EDUCATION – Prepares
learners beyond what is possible during initial in-person
orientation training
• EXTENSIVE ORIENTATION FOR PATIENT
ACCESS ROLES – Newly hired staff are better
prepared for meeting client needs
• EFFICIENT USE OF TRAINING TIME – In-house
training reduced from four to three days, decreasing
the amount of necessary resources
• INDIVIDUAL TRAINING PATH REPORTS
– Adaptive learning targets areas where new employees
need more focus
• CONSISTENCY IN STAFF ONBOARDING
– Assigning the same suite of courses helps create a
workforce whose preparation, knowledge and
performance is more uniform, and aligns with the
client’s expectations
The organization has received positive trainee feedback
regarding the HealthStream Patient Access courses from
nThrive Education. Confidence is high placing individuals in
these roles, knowing they are well-trained and evaluated.
According to the organization’s spokesperson, “Training is
a big piece of onboarding and proficiency, and it’s very
specific in the extent to which it matches client needs.”
She emphasizes the importance of learning that
complements the organization’s commitment, adding that
“the client expects a certain level of expertise in the work
our people are doing. If we’re placing people in the
organization who don’t have that level, it’s very clear from
the start.” In addition to helping new employees bridge
the gap between experience and knowledge,
HealthStream and nThrive Education training helps the
organization “use trainee test scores and the individual’s
time required to complete certain modules to determine
the subjects where more focused time should be spent to
best serve the client’s needs.”
PATIENT ACCESS SUCCESS IS A GROUP EFFORT
Successful Patient Access in the hospital or healthcare
system depends on the work and commitment of many;
it’s about patient interaction, education, transparency,
accuracy, and providing clean information that feeds the
revenue cycle downstream. It’s an area of the revenue
cycle that is drawing more attention in the healthcare
industry and will continue to do so as reforms continue
to strengthen the clarity between hospitals, patients
and payors.
For more information on how HealthStream can improve revenue
cycle management, performance and outcomes at your
organization through optimized Patient Access solutions and
healthcare education programs, Visit HealthStream.com/
RevenueCycle
All Patient Access staff must perform effectively to ensure the
success of the revenue cycle in its entirety. With the shift towards
high-deductible health plans and the growth in newly insured
individuals, Patient Access is faced with communicating and
collecting increasingly larger amounts for which patients are
financially responsible. In addition to patient communications, these
employees must fully understand insurance plans, coordination of
benefits, medical necessity and ABNS, and the importance of the
demographic and insurance information they collect and record.
HealthStream offers online Patient Access training in partnership
with nThrive Education. Learn more about HealthStream
workforce development solutions focused on revenue cycle.
Learn more at
https://www.healthstream.com/solution/
revenue-cycle/patient-access.
HealthStream.com/contact • 800.521.0574 •
A-40122-0720