Improving Hong Kong Street Waste Disposal Experience May 2019 | Page 44

Other insights beyond personas Apart from the insights linking to personas, we also found a lot of insights that are not particularly tied to any personas: Animal Waste Dog faeces bins are not user friendly, for instance how can dog owners hold their dog leashes with one hand, dog faeces in another hand and in the same time open the cover of the faeces bin? “Bins are not user friendly, you need to open it when both of your hands are occupied. Quantities are not enough. The only dog fences bin in the community is already full at 8 pm.” - Uncle Shum Bins Distribution Recycling is something Hong Kong as a city wants to promote. However, most of the bins we see on the streets are still the regular non-recycling orange ones. “If i see a regular garbage bin, i will throw even the garbage is recyclable”- Ivan Cigarettes Cigarette bins are poorly designed and placed which is a big pain point for smokers, collectors as well as general public. For example, the cigarette area is on top of the bin which means collectors need to take up the whole bin, turn it around and pour the cigarette butts to the container on their cart. This is nearly impossible for a 150cm, 60 year old female collector “If I see a bin with cigarette butt container, I will go. Sometimes, I am just too lazy, even it’s across the road, I won’t walk over. If it’s within 10 steps, I may do it” - Andy Communication Channel Lots of resources have been put in educating the public about how garbages should be handled. However, all communication is done in a very traditional way mainly through TV and radio ads or street signs. “I am not aware of garbage related news and policy but I know the colors of recycling bins, I learnt that in school when I was a kid” - Jack Fast food Existing culture in the community (e.g retail, F&B, advertising) is convenience oriented, you have no choice even you want to reduce waste from source (e.g. when it rains shopping mall staff forces you to get the plastic cover for umbrella, you can’t bring your own container when you order a bubble tea) “One time when getting fast food I ask the staff to reduce portion of food size as I couldn’t finish it, and got responded that I’m being an annoying lady.” - Esther Tourist education In 2017, Hong Kong was the top visited city in the world according to Euromonitor research. Currently, there is little communication to tourists on how to deal with their waste and garbages. “I don’t know HK recycling culture and the location of recycling bins, so I feel like I have less responsibility” - CJ “I don’t really remember any recent government communication in garbage or recycling but I remember the old ones for example garbage bug.”- Danny 44 Design Change x Design Trust Design Change x Design Tr u st 45