Imperial Tobacco The Imperialist 1 Engl | Page 4

#MRM MRM 6 BLOCKS OF MARKET REPEATABLE MODEL (MRM) Oliver Kutz, General Manager, Russia and Central Asia Cluster: “In recent years, the tobacco market in Russia and Central Asia has undergone major changes. Key Accounts are growing – they have a limited assortment and shelf space. Advertising and display bans were introduced and retailers are now playing a stronger role in recommending our products to consumers. Consumer preferences have also changed – they are now switching to international brands offering optimal value for money.” IN ORDER TO REMAIN EFFECTIVE AND DEVELOP OUR POTENTIAL IN SUCH A RAPIDLY-CHANGING ENVIRONMENT, THE GROUP IN CLOSE COOPERATION WITH THE MARKETS HAS DEVELOPED A SPECIAL INSTRUMENT – THE MARKET REPEATABLE MODEL (MRM) The new industrial reality, rapid market changes and more frequent initiatives of the regulator dictate to Imperial the need for transformation. Our task in the current environment is to demonstrate flexibility and to be able to react to these changes promptly in order to remain competitive and continue to increase our market share. To help us remain effective and develop our potential in such a rapidly-changing environment, the Group in  close cooperation with the markets has developed a special instrument for us the Market Repeatable Model (MRM), which consists of 6 blocks. Let us consider the model together from beginning to end. It will help each of us to determine our roles. MRM represents our new way of working as we have experienced that Imperial markets perform very successfully when they take into consideration the six blocks of the MRM wheel. Martin Chromy, Head of Sales and Marketing operations: "We want and need to learn and improve. By every action, every day. Therefore, we should push forward what works best and take immediate actions to improve what doesn’t. We need to find new and more efficient ways to do things to achieve better results." We all have our own roles in achieving our company’s strategic goal – increasing the market share. The Империалист |  | 4