SHOWCASE MAGAZINE | 2018
Manufacturer warranties and
guarantees can be more generous
than your statutory rights in some
respects, but you can also lean
on your rights to get the problem
fixed.
Step by step guides
Can I return a smart toy that I’m
concerned could be hacked?
If you’ve purchased smart toys
for children which you’re now
concerned could be hacked, don’t
worry - there are steps you can
take to try to return them.
How can I get my money back if a
company goes bust?
Its not uncommon for shops to
fail. But what happens if you hav-
en’t received a product or service
from a company that goes bust?
Which? explains what to do.
How to complain to a company if
you didn’t get what you paid for
Didn’t get what you paid for? You
have a right to complain. Use our
guide to help you get your money
back or get the item you wanted
in the first place.
returning a faulty item
If you wish to return a faulty item
bought online, you should not
incur the cost of returning it. Use
this template letter to complain to
the retailer.
Letter to return a smart toy with
known security flaws
If you’ve purchased smart toys
for children which you are now
concerned could be hacked, don’t
worry - there are steps you can
take to try to return them.
immigration
column
-Home Visas and Im-
migration
-Tourist and short
stay visas
Choose a UK
Regulations
Consumer Rights Act 2015.vThe
Consumer Rights Act gives you
rights when you buy goods and
services or digital products.
Understand your rights with our
informative guide.
visit or short stay visa
Standard Visitor visa
Apply for this visa if
you want to visit the
UK on holiday or to
see your family and
friends, do business,
take part in sports or
creative events, or re-
Letters
Letter to claim a refund for a
faulty digital download
If you buy a digital download
and it’s faulty you may be able to
claim a refund. Use this template
letter to claim a refund for a faulty
download.
Letter to get a refund if your item
is faulty
If you have bought a faulty item,
or an item that has developed a
fault, you have the right under the
Consumer Rights Act to ask for
refund.
Letter to refuse paying the cost of
ceive private medical
treatment.
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