i am the patient experience
Coral Phillips
Coral Phillips, Pediatric Technologist. I was out on rounds with Coral, when she went into a room to perform a portable chest x-ray. She introduced herself to the father and the child, and explained very nicely what she was there for. The father of the patient asked "Are you sure it's supposed to be a chest? They have been following a pocket of air in his belly, I think it should be a belly". Coral said "Thank you for asking, I will ask the nurse for clarity, we will be right back!" Coral then sought out the patient's nurse to ask which exam was appropriate, and the nurse explained that they wanted the chest to check his lungs for pneumo due to his fever. They were ordering an Ultrasound of his abdomen for the pocket of air. Coral then returned to the room and explained this to the father and patient, and thanked them once again for asking the question.
Coral took the extra few minutes and steps to ease the patent and child's anxiety in a friendly manner.
--Elyce Wolfgang
Shaunte Hooten
The other day I was bringing in a patient for a liver scan and the patient was noticeably nervous but admitted that she was not claustrophobic and had previous scans before that went well. She was very chatty and was trying to delay the start of her study by sitting in the chair in the room to talk, she asked to be put in feet first, she complained about how cold the room was. Once we set her in the scanner, she fussed that the scanner was too small and too tight and the last scanner wasn't this terrible. She wanted her arms outside of the coil, then she wanted them inside the coil. So we adjusted her and readjusted her. She had a list of needs until the very last minute before we walked out of the room to start scanning. The patient wasn't complaining but was VERY needy. Well the tech that I was working with was extremely kind & patient the entire time. I was so happy to see her patience with the patient. She never made a face of frustration or changed her tone of voice or said that "we can't do that." She made every effort to accomodate and comfort the patient until she walked out of the room when it was over. I was very impressed and truly feel that Shaunte Hooten gave outstanding customer service to her patient. -- Carol Wright