CMC Katherine Middlestetter, Patient Liaison
At CMC we speak highly of staff making the patients and co-workers moments “magical” with providing outstanding service. This month we would like to send out special “magical” kudos to Katherine. Since the moment she joined our group, she has always been open and constantly striving for her best. She is considered by our patients as the “ambassador” of our suite. Patients share with us on multiple occasions that she has helped them along their journeys, with providing them comfort, helping them coordinate appointments, too even simply spending time speaking with patients and helping them understand their testing and easing their anxiety. In addition, when she arrives at work she hits the ground running, she checks in with the Bivarus comments, constantly checks in with modalities to see if they need any assistance with patient care, keeps the admin and clinical teams up to date with delays, ensures that our suite is in top notch shape, and at times you will catch her registering patients and answering multiple phone calls. Katherine thank you for adding your “magic” to our days at CMC and we all appreciate all your hard work and dedication. We are thankful to have a great “Magic” moment maker such as you!
Just wanted to write a note giving Kudos to Richard in CT. Today, while scanning a patient for a renal mass, he noticed a pulmonary embolism incidentally at the lung bases. He called me even before the patient was off the table (for delayed imaging of the kidneys) which allowed me to call the provider so patient was taken immediately to ER after our scan.
Looking at images not just for technical issues but also for pathology really helps make our team outstanding. - Amir Batouli, MS, MD