MINING TRUCKS
copper mine site. There are more than 65
Cummins engines operating at the mine located
an altitude of 4,400 m. Higher than the base camp
for Mt Everest, Cummins says its engines “deliver
high reliability and outstanding durability, without
losing power or torque. Varying in size from 19 l to
60 l the engines support applications such as
excavators, dump trucks, power generators,
drillings and bulldozers.” Soon, Julong mine will
also be installing 78L engines to meet the higher
power needs at the site.
The Inner Mongolia North Hauler (NHL) 240 t
ultra-class haul trucks of model NTE260 powered
by Cummins QSK60 engine have continuous
uptime in this severe environment making it the
top engine of choice at Julong. “The QSK60
leverages robust engine design, sophisticated
controls, and extended maintenance intervals to
improve fuel economy and operating costs down
at the site.” IM recently visited the NHL factory in
Baotou in China, and the company mentioned
that the quality of Cummins engines and
especially the service support were a significant
factor in their use for much of its large NTE truck
range.
“In addition to great products, Cummins has
the advantage of employing dedicated team
members to support the maintenance and
operations needs at the mine. Cummins
maintains 12 aftermarket support team members
on site.” When reflecting on the quality of
support being provided, Zhao Hongbo, Cummins
Service Team Leader said, "We are very proud to
be the engine supplier for our customer for more
than three years. We have a track record of
delivering what we promise to our customers and
have excellent team to execute projects for
logistically difficult high-altitude locations.”
“The talented and experienced Cummins’
Aftermarket support team continues to
demonstrate remarkable achievements by
supporting and resolving any issues on site.
Cummins provides a customer focused approach
and reliable power for keeping applications in
some of the harshest environments in a world
Always On.”
MTU digital solutions
The Rolls-Royce business unit Power Systems is
strengthening its activities to expand the digital
services for the customers. The Digital
Solutions team, established in 2017, is being
expanded, and a data and analytics competence
center is currently being set up in Munich. Since
the beginning of 2018, experts have been
working jointly in different time zones at
Customer Care Centers for MTU products across
five locations - Singapore, Novi (Michigan),
Suzhou, Augsburg and Friedrichshafen. They
provide 24/7 support to ensure full availability
for customer requests operating MTU
propulsion systems.
The new Digital Solutions division as well as
the new Customer Care Centers are part of the
current initiative by the Rolls-Royce business unit
Power Systems to transform its global customer
service. “We intend to deliver an exceptionally
high customer-focused improvement in both our
services and our products with our new service
and digital strategy,” said Andreas Schell, CEO of
Rolls-Royce Power Systems. “The aim of this
transformation is to develop into a complete
solutions provider to fully support our
customers.”
“We are developing digital products and
services that are generating significant customer
benefits,” said Jürgen Winterholler, who leads
the Digital Solutions division. The first digital
tools, MTU Go! Act and MTU Go! Manage, are
already available for Series 2000 and Series
4000 engines used in mining vehicles.
Connecting up the systems via data loggers will
enable both experts and customers to monitor
the engines remotely, schedule maintenance
work and determine the availability of spare
parts, analyse operating data and derive what
action is to be recommended to improve the use
and operation of products. “Cyber security and
data protection have been assigned the highest
priority. This is an area where we also benefit
from the experience gained in the course of the
last 20 years by Rolls-Royce in the aerospace
industry,” Winterholler added. IM
ABSOLUTE MATERIAL FLOW CONTROL
CHUTE SYSTEMS & SOLUTIONS
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MAY 2019 | International Mining 33