ILHA Magazine Q2 2022 V7.0 | Page 102

For hotel companies , branded residences were a natural brand extension for luxury groups like Aman , Four Seasons , Ritz Carlton , Rosewood , Auberge , Mandarin Oriental , Peninsula and Montage trading on a tradition of hospitality , service , and high-end amenities . After all , who wouldn ’ t enjoy living in a place that shared concierges , housekeepers , celebrity chefs , and spas with the most discerning hotel guests ? Simply put : “ The concept of branded residences , from its inception , has been based on the provision of services and facilities that one would typically find in a hotel .”
Are they able to operate at the same standards with the current staffing challenges ?
During the challenging time , hotels have received great responses from private residential homeowners . They have been delighted to stay in the residential units they own , and many have used their homes even more than in the past . Hotels have also improved owner satisfaction during these past two years .
In these conditions , it is becoming more and more challenging to attract and retain quality hospitality staff to service these long-stay residential guests . While many hotel restaurants have been able to reopen , they can only offer a limited-service capacity with lengthened wait times . This consistently challenges their ability to deliver world-class guest experience 24 hours a day , seven days a week to these guests and usually spends a significant portion towards ancillary hotel revenue . These challenges continue to grow , creating complex working environments for the remaining hotel staff and making it tougher to maintain profit margins .
What have hotel
102 ILHA