282
Services
FINANCING
Guarantees
RETURNS POLICY
CONTACT US
283
GUARANTEES
FREE
3
Year
Guarantee
GENERAL CONDITIONS
What is guaranteed?
The extent of the guarantee given for each
product is described alongside each product.
THERE'S MORE THAN ONE WAY TO PAY
We want you to have the home of your dreams.
That's why we've got a few flexible financing
options for you to explore. With a range of credit
options and affordable interest rates, you can pay
all at once or bit by bit. We accept credit, debit,
IKEA BUSINESS and IKEA Gift cards.
IT’S OK TO CHANGE YOUR MIND
So you bought it and … it's not quite what you
had in mind? That's alright. You have 365 days
to return your purchase for a full refund, as long
as the product is in resaleable condition.
IN STORE
You can always find knowledgeable staff in our
stores, ready with help whenever you need it.
CUSTOMER SUPPORT CENTRE
Opening hours
Monday-Friday 7am-10pm
Saturday 7am-9pm
Sunday 7am-8pm
Call us on 020 3645 0000**
365
FINANCE RETURNS POLICY
Dream big
Sometimes your big dreams might need a
little extra credit. If you need some help
spreading the cost, we have a range of finance
options available, including interest-free credit.
Just ask a co-worker when you’re in store,
or visit our website to see representative
examples. You’re free to change your mind
You can return any product in new and unused
condition, even if you have assembled it,
within 365 days*. You can return your online
purchases in store, and we’ll also refund your
delivery charge if you cancel your order within
14 days of receiving it.
For additional help, visit IKEA.co.uk/contact
where you can find answers to some of the most
frequently asked questions, or you can get in
touch with us via chat or social media.
*For full terms and conditions, please see
IKEA.co.uk or ask in store. This policy is in
addition to your statutory rights.
**Standard national tariff applies (often free if
national rate numbers are part of your phone
provider package).
IKEA Limited acts as a credit broker, not a lender,
and only offers credit products from Ikano Bank
AB (publ). Availability is subject to status to UK
residents aged 18 or over. Terms and conditions
apply. A £10 down payment is required. Further
details available from IKEA Customer Support,
Kingston Park, Fletton, Peterborough, PE2 9ET.
For more information about
our services ask a co-worker
in your IKEA store, or visit
IKEA.co.uk/services
The IKEA catalogue is printed on
FSC ® certified paper to ensure more
responsible origins of the wood.
What will IKEA do to correct the problem?
IKEA will examine the product and decide if it is
covered under this guarantee. IKEA will then,
at its choice, either repair the defective product or
replace it with the same or a comparable product.
In these cases, IKEA will be responsible for the
cost of repairs, spare parts, labour and travel
for repair staff that IKEA incurs, provided that
the product is accessible for repair without IKEA
incurring additional expenditure to gain access.
This will not apply in cases where repair work has
not been authorised by IKEA. Any defective parts
removed in the course of repair work will become
the property of IKEA. If the item is no longer sold
by IKEA, IKEA will provide an appropriate
replacement. IKEA will decide at its discretion,
what will constitute a replacement.
Conditions for the guarantees
The guarantees are valid from the date of
purchase at IKEA or date of delivery if later.
The original purchase receipt is required as
proof of purchase.
Exclusions
The guarantees do not apply to products that
have been stored or assembled incorrectly,
used inappropriately, abused, misused, altered,
or cleaned with incorrect cleaning methods or
incorrect cleaning products. The guarantees do
not cover normal wear and tear, cuts or scratches,
or damage caused by impacts or accidents.
The guarantees do not apply if products have
been placed outdoors or in a humid environment
or if the products have been used for non-
domestic purposes (unless otherwise stated).
The guarantees do not cover consequential
or incidental damages.
Care instructions
To be able to rely on this guarantee, you need
to follow the specific care instructions for every
product. You can find all care instructions at the
IKEA stores and the IKEA website at IKEA.co.uk
General legal rights
Our guarantees give you specific legal rights.
It does not in any way affect the rights given
to you by law. Items excluded from the IKEA
free extended guarantees will still be covered
by the rights given to you by law. You can
obtain information about your legal rights
from your local Trading Standards offices or
Citizens Advice Bureaux.
How to reach us if you need service:
Contact your local IKEA store. You can find the
address and phone number in the IKEA catalogue
or at IKEA.co.uk Save your sales receipt as proof
of purchase. Proof of purchase is required for the
guarantees to be valid. To find out more, pick up
the guarantee booklets at the IKEA store.
PRODUCT GUARANTEE
METOD kitchen system
25-Year Guarantee
What products are covered under this
guarantee?
This guarantee applies to domestic kitchen use
only. This guarantee covers all of the following
parts of the METOD kitchen system: • Cabinet
frames • Fronts • Wall rail • UTRUSTA hinges
• MAXIMERA fully-extending drawers • UTRUSTA
shelves of tempered glass and melamine • Plinths
• Legs • Door dampers • Push opener for doors
• Cover panels • Deco strips/mouldings • Sinks
except FYNDIG.
Products not covered under this guarantee?
• Knobs, handles • ERSÄTTARE sliding-hinge for
semi-integrated dishwasher • BEHJÄLPLIG sliding
hinge fully-integrated dishwasher • FÖRVARA
drawers • UTRUSTA wire baskets TUTEMO,
HÖRDA, TORNVIKEN and VADHOLMA have a
10-Year guarantee. KNOXHULT and SUNNERSTA
kitchens have a 2-Year guarantee.
Appliances
5-Year Guarantee
What is covered under this guarantee?
The guarantee covers faults of the appliance,
which have been caused by faulty construction
or material faults from the date of purchase
from IKEA. This guarantee applies to domestic
use only. The exceptions are specified under
the headline “What is not covered under this
guarantee?” Within the guarantee period,
the cost to remedy the fault, e.g. repairs,
parts, labour and travel, will be covered,
provided that the appliance is accessible for
repair without special expenditure. On these
conditions the EU guidelines (Nr. 99/44/EG) and
the respective local regulations are applicable.
Replaced parts become the property of IKEA.
How long is the guarantee valid?
This guarantee is valid for 5-years from
the original date of purchase of the IKEA
appliance from IKEA. TILLREDA and LAGAN
appliances have a 2-year guarantee valid from the
original date of purchase. If service
work is carried out during the guarantee period,
this will not extend the guarantee period for the
appliance, or the new parts.
Which appliances are covered under this
guarantee?
The 5-year guarantee is valid for all IKEA
appliances, except for TILLREDA and LAGAN
appliances, which have a 2-Year guarantee.
Who will execute the service?
The IKEA service provider will provide the service
through its own service operations or authorised
service partner network.
What is not covered under this guarantee?
Normal wear and tear • Deliberate or negligent
damage, damage caused by failure to observe
operating instructions, incorrect installation or
by connection to the wrong voltage, damage
caused by chemical or electro-chemical reaction,
rust, corrosion or water damage including but
not limited to damage caused by excessive lime
in the water supply, damage caused by abnormal
environmental conditions • Consumable parts
including batteries and lamps • Non-functional
and decorative parts which do not affect normal
use of the appliance, including any scratches and
possible colour differences • Accidental damage
caused by foreign objects or substances and
cleaning or unblocking of filters, drainage systems
or soap drawers • Damage to the following parts:
ceramic, glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals, lamps
and lamp covers, screens, knobs, casings and
parts of casings, unless such damage can be
proved to be due to production faults...
To continue reading, please turn page >>