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282 Services FINANCING Guarantees RETURNS POLICY CONTACT US 283 GUARANTEES FREE 3 Year Guarantee GENERAL CONDITIONS What is guaranteed? The extent of the guarantee given for each product is described alongside each product. THERE'S MORE THAN ONE WAY TO PAY We want you to have the home of your dreams. That's why we've got a few flexible financing options for you to explore. With a range of credit options and affordable interest rates, you can pay all at once or bit by bit. We accept credit, debit, IKEA BUSINESS and IKEA Gift cards. IT’S OK TO CHANGE YOUR MIND So you bought it and … it's not quite what you had in mind? That's alright. You have 365 days to return your purchase for a full refund, as long as the product is in resaleable condition. IN STORE You can always find knowledgeable staff in our stores, ready with help whenever you need it. CUSTOMER SUPPORT CENTRE Opening hours Monday-Friday 7am-10pm Saturday 7am-9pm Sunday 7am-8pm Call us on 020 3645 0000** 365 FINANCE RETURNS POLICY Dream big Sometimes your big dreams might need a little extra credit. If you need some help spreading the cost, we have a range of finance options available, including interest-free credit. Just ask a co-worker when you’re in store, or visit our website to see representative examples. You’re free to change your mind You can return any product in new and unused condition, even if you have assembled it, within 365 days*. You can return your online purchases in store, and we’ll also refund your delivery charge if you cancel your order within 14 days of receiving it. For additional help, visit IKEA.co.uk/contact where you can find answers to some of the most frequently asked questions, or you can get in touch with us via chat or social media. *For full terms and conditions, please see IKEA.co.uk or ask in store. This policy is in addition to your statutory rights. **Standard national tariff applies (often free if national rate numbers are part of your phone provider package). IKEA Limited acts as a credit broker, not a lender, and only offers credit products from Ikano Bank AB (publ). Availability is subject to status to UK residents aged 18 or over. Terms and conditions apply. A £10 down payment is required. Further details available from IKEA Customer Support, Kingston Park, Fletton, Peterborough, PE2 9ET. For more information about our services ask a co-worker in your IKEA store, or visit IKEA.co.uk/services The IKEA catalogue is printed on FSC ® certified paper to ensure more responsible origins of the wood. What will IKEA do to correct the problem? IKEA will examine the product and decide if it is covered under this guarantee. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the cost of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorised by IKEA. Any defective parts removed in the course of repair work will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute a replacement. Conditions for the guarantees The guarantees are valid from the date of purchase at IKEA or date of delivery if later. The original purchase receipt is required as proof of purchase. Exclusions The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with incorrect cleaning methods or incorrect cleaning products. The guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non- domestic purposes (unless otherwise stated). The guarantees do not cover consequential or incidental damages. Care instructions To be able to rely on this guarantee, you need to follow the specific care instructions for every product. You can find all care instructions at the IKEA stores and the IKEA website at IKEA.co.uk General legal rights Our guarantees give you specific legal rights. It does not in any way affect the rights given to you by law. Items excluded from the IKEA free extended guarantees will still be covered by the rights given to you by law. You can obtain information about your legal rights from your local Trading Standards offices or Citizens Advice Bureaux. How to reach us if you need service: Contact your local IKEA store. You can find the address and phone number in the IKEA catalogue or at IKEA.co.uk Save your sales receipt as proof of purchase. Proof of purchase is required for the guarantees to be valid. To find out more, pick up the guarantee booklets at the IKEA store. PRODUCT GUARANTEE METOD kitchen system 25-Year Guarantee What products are covered under this guarantee? This guarantee applies to domestic kitchen use only. This guarantee covers all of the following parts of the METOD kitchen system: • Cabinet frames • Fronts • Wall rail • UTRUSTA hinges • MAXIMERA fully-extending drawers • UTRUSTA shelves of tempered glass and melamine • Plinths • Legs • Door dampers • Push opener for doors • Cover panels • Deco strips/mouldings • Sinks except FYNDIG. Products not covered under this guarantee? • Knobs, handles • ERSÄTTARE sliding-hinge for semi-integrated dishwasher • BEHJÄLPLIG sliding hinge fully-integrated dishwasher • FÖRVARA drawers • UTRUSTA wire baskets TUTEMO, HÖRDA, TORNVIKEN and VADHOLMA have a 10-Year guarantee. KNOXHULT and SUNNERSTA kitchens have a 2-Year guarantee. Appliances 5-Year Guarantee What is covered under this guarantee? The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?” Within the guarantee period, the cost to remedy the fault, e.g. repairs, parts, labour and travel, will be covered, provided that the appliance is accessible for repair without special expenditure. On these conditions the EU guidelines (Nr. 99/44/EG) and the respective local regulations are applicable. Replaced parts become the property of IKEA. How long is the guarantee valid? This guarantee is valid for 5-years from the original date of purchase of the IKEA appliance from IKEA. TILLREDA and LAGAN appliances have a 2-year guarantee valid from the original date of purchase. If service work is carried out during the guarantee period, this will not extend the guarantee period for the appliance, or the new parts. Which appliances are covered under this guarantee? The 5-year guarantee is valid for all IKEA appliances, except for TILLREDA and LAGAN appliances, which have a 2-Year guarantee. Who will execute the service? The IKEA service provider will provide the service through its own service operations or authorised service partner network. What is not covered under this guarantee? Normal wear and tear • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions • Consumable parts including batteries and lamps • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers • Damage to the following parts: ceramic, glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings, unless such damage can be proved to be due to production faults... 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