Half of retail bank customers unhappy with services: Report
t a time when non-traditional competition is posing a challenge to traditional banking services, a new Capgemini report on Friday showed that globally just half of the customers are satisfied with their banking experiences. Nearly a third of customers (32.3 percent) are willing to consider big tech companies for financial products and services, showed the findings of the report titled “World Retail Banking Report 2018”.
The report based on insights of customers and senior banking executives in over 40 countries, including India, charts the current perspectives and potential evolution of traditional banks amid the continued emergence of big technology and financial tech players in the financial services space.
“With fintechs, bigtechs, and other non-financial services firms finding their place in the market, retail banking today is all about the customer experience when interacting with their financial institution,” said Anirban Bose, CEO of Capgemini’s Financial Services Strategic Business Unit.
PayU takes next leap, gets RBI approval for NBFC
SBI to install solar panels over 10,000 ATMs in two years
n a step towards becoming carbon neutral, country’s largest lender State Bank of India (SBI) is looking to install solar panels over around 10,000 ATMs across the country in the next two years, a senior official said. Currently, nearly 1,200 of the bank’s ATMs are running on solar power. “We are going to take this number to up to 10,000 ATMs in the next two years,” the bank’s chief financial officer, Prashant Kumar, told reporters Tuesday.
ayU India has received RBI approval to operate its own NBFC providing a boost to Naspers-backed fintech major in increasing its consumer credit business across the country. “Credit is the next growth driver for the fintech industry in the country. We realized the potential in consumer credit space and have already introduced innovative credit products in order to tap the market.
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